Extended Coverage I at Landair Transport

Posted in Other about 3 hours ago.

Location: Chattanooga, Tennessee





Job Description:

*The schedule for this position is Wednesday-Thursday 1800-0700, Friday 2000-0800, with an alternating Saturday 2000-0800.*

The Extended Coverage I is a key operations link between Covenant, Professional drivers, and our customers. This position works outside of regular business hours to manage the fleet team and customer interactions by Coaching/mentoring a group of experienced professional drivers, providing excellent customer relations, ensuring safety and regulatory compliance, implementing cost initiatives, assigned projects and reporting business results.

Responsibilities

  • Coach/Mentor a team group of experienced professional drivers
  • Provide excellent customer relations
  • Ensure safety and regulatory compliance
  • Implement cost initiatives
  • Complete assigned projects
  • Report business results
  • Review the shift turnover from the previous shift and take the required action
  • Work with other internal departments to resolve customer or company issues when necessary.
  • Maintain measurable items to indicate how well the team/account is performing.

Fleet Management duties may include:

  • Track and trace the trucks in the morning and through the day.
  • Track and manage home time requests in accordance with accounts expectations.
  • Maintain positive and productive communication with drivers to deliver on time, prevent service failures, and reduce turnover.
  • Receive ETAs and PTAs and manage throughout the day.
  • Receive confirmations of load assignments.
  • Driver retention of a quality driving force through exceeding the needs of our drivers during off hours
  • Develop an effective working relationship with assigned professional drivers and understand the needs and performance of each professional driver.
  • Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for the professional driver.

Customer Service duties may include:

  • Manage and solicit business from a specific or assigned number of customers by using daily available capacity.
  • Solicit freight from existing customer base when demand indicates.
  • Negotiate freight rates with customers that do not have contract rates.
  • Communicate with customer to maintain good miles as well as meet operational needs (Home time, safety, maintenance, etc....)
  • Commit to and receive detailed customer load information by telephone, fax, or electronic tendering.
  • Input all load information into computer system accurately to ensure system integrity.
  • Monitor and trace loads so that follow up can be made to customers regarding late pickups and or deliveries, as well as any other load changes that may occur.
  • Anticipate and facilitate problem resolution on load issues to meet or exceed total satisfaction of
  • customers.
  • Assist in collecting and maintaining current customer information in the system.

Knowledge Skills, and Abilities

  • Knowledge of DOT regulations and Driver HOS
  • Excellent interpersonal and organization skills
  • Ability to work in a fast paced and always changing environment
  • Ability to demonstrate a high level of proficiency in Microsoft Office Products
  • Self-motivated with the ability to work unsupervised

Education and Experience

  • 1+ Experience in Transportation industry, preferably in Fleet Management, Load Planning or Customer Service
  • High school diploma required
  • Bachelor’s Degree and/or 2 Years equivalent work experience in Business, Logistics, or other closely related field preferred
  • AS400 experience preferred

Competitive Compensation

Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.

Pay Range: $40,000 -$62,130

Pay Grade: 6

401(k) match, Serious Health Condition PayFull Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance

Paid Time Off

Holidays, Birthday, Wellness Day, Vacation & Sick Time

Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Covenant Logistics is an Equal Opportunity Employer

M/F/Disability/Veteran

VEVRAA Federal Contractor







PI255027118

Salary: $40.00


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