The Department Manager II is a key operations link between the organization and both drivers and customers. The Department Manager II oversees a department (Feed or Live Haul) for multiple locations and/or is responsible for additional complex customer required responsibilities outside of the normal scope of a Department Manager. The Department Manager II will work to continually improve processes that result in opportunities for growth and reduce customer costs as well as overseeing Dispatchers (where applicable). The Department Manager II is a coach/mentor a group of experienced drivers and will achieve specific customer service and key company goals by coordinating and communication with the customer all related fleet activity to maximize utilization of drivers and company assets
Responsibilities
Oversee and manage Department for multiple locations and/or additional compled customer specific responsibilities.
Manage Dedicated Fleet of Professional Drivers with authority to take actions and/or make recommendations that are given significant weight with respect to discipline, terminations, and other changes of a driver’s employment status, often requiring the exercise of discretion and independent judgment with respect to significant business matters.- monitoring performance, attendance, safety and quality.
Monitor, direct and/or dispatch all transportation activities within the assigned department.
Responsible for Service Failures (Driver, Dispatch, Planning), Communication, Equipment, Utilization, Driver Turnover, Fuel (MPG, out of network, idle time of equipment, out of route miles), Safety (Safety Initiative, Accidents, Worker’s Comp, Random Drug), Maintenance (PM Services, Equipment Inspections)
Maintain Customer Relations through excellent communication and client visits.
Daily Updates to Position Control spreadsheet
Review and issue coaching in correspondence with the Lytx cameras
Track and manage attendance, time off and home time requests in accordance with departments expectations.
Maintain positive and productive communication with drivers to deliver on time, prevent service failures, and reduce turnover.
Receive ETAs and PTAs and manage throughout the day.
Receive confirmations of load assignments.
Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for the professional driver.
Monitor and trace loads so that follow-up can be made to customers regarding late pickups and or deliveries, as well as any other load changes that may occur.
Work with other internal departments to resolve customer or company issues when necessary.
Follow established procedures and best practices to ensure consistency and quality.
Manage Driver PM Schedules for both tractor and trailers
Assist drivers with payroll needs, Advances, Fuel issues
Prepare, organize and assist in the loading process
Responsible for additional customer specific requirements (Hatchery)
Qualifications
Proficient use of Microsoft Office Products
Must be able to effectively communicate verbally, in writing, and electronically
Knowledge of DOT regulations and Driver HOS necessary
Ability to work in a fast paced and always changing environment
Ability to manage people effectively
Ability to be self-motivated and work unsupervised
Ability to operate an electric pallet jack, forklift, lift gate(as required)
Ability to climb in and out of trailers on a regular basis (as required)
Bachelor’s degree or equivalent experience required.
Valid CDL preferred
3+ years transportation experience required
Leadership experience required
Competitive Compensation
Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $56,139-$88,836
Pay Grade: 9
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off & Holidays
Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer
