At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Supervisor, Safety, Facility & Maintenance will lead and coordinate the activities of both Safety & Facility Monitors and Facilities and Maintenance Monitors to ensure high-quality, consistent service delivery across all operational areas. This role emphasizes both in office and hands-on, in-field supervision, with a focus on maintaining full compliance with WMATA standards and requirements.

Location: 4100 Garden City Dr Hyattsville, MD 20785

What you’ll do:

• Assist with contractor review of fleet condition, fleet maintenance compliance, drug and alcohol policy adherence, vehicle operator training and standards and street service


• Manage daily operational tasks such as on-street observations, facility inspections, and fleet maintenance reviews, prioritizing safety, efficiency, protocol adherence, and regulatory compliance at every level


• Conduct scheduled and random site visits and inspections to assess contractor performance and compliance


• Conduct location reviews to evaluate accessibility and unsafe stops or conditions


• Respond to and investigate accidents and provide on-site coordination and assistance at the accident scene


• Will ensure that safety and comfort features are in good working order (i.e. brakes, tire tread, signals, horn, seat belts, and air conditioning/heating, etc.)


• Observe driver behavior, driving records, handling of customers, and timeliness of transports


• Assist with customer, location or vehicle related issues


• Monitor service delivery by observing operators on route in real time


• Respond to WMATA and achieve all deliverables in a timely manner


• Observe, document and evaluate paratransit operations


• Prepare and present comprehensive reports and briefings

What you’ll need:

Experience, Education & Certifications:

• Associate’s degree required


• Bachelors’ Degree preferred (or equivalent work experience)


• A minimum of two (2) years’ experience working in a safety and streets role required


• A minimum of two (2) years’ experience working in a facilities and maintenance required


• A minimum of two (2) years of quality related experience required


• Extensive knowledge of MetroAccess protocols


• Extensive knowledge of both field monitoring and facilities and maintenance


• Extensive knowledge of MD, DC, and VA service area


• Valid/current driver’s license and a clean driving record

Skills:

• Strong interpersonal and supervisory skills


• Ability to work independently with minimal supervisor


• Self-motivation and superior time management skills


• Knowledge of, or ability to learn Microsoft Outlook, Excel, PowerPoint, and Trapeze


• Proven experience dealing with conflict management and resolution

Even better if you have...

• Working knowledge of MetroAccess protocols and procedures preferred


• Previous experience in Medicaid or state public assistance programs preferred


• Previous auditing experience preferred

What’s in it for you:

• Health and Life Insurance Plans


• Dental and Vision Plans


• 401(k) with a company match


• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave


• Casual Dress Environment


• Tuition Reimbursement


• MTM Perks Discount Program


• Leadership Mentoring Opportunities

Min Salary: $52,720/ annually

Max Salary: $67,500/ annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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