Location: Elevance Health supports a hybrid workplace model (virtual and in-office) with PulsePoint sites used for collaboration, community, and connection. This includes remote work and 1-2 days in office per week.
The Senior Marketing Communications Coordinator is tasked with guiding and project managing moderately complex Medicaid operational communication projects from start to finish. This role is a combination of marketing project management and writing. This role focuses on member retention, engagement, and satisfaction by ensuring effective communication workflows.
How You Will Make an Impact
Primary duties may include, but are not limited to
Leading and managing projects through all phases: planning, research, writing/editing, proofreading, reviews, production, and archival. Ensure timely, accurate, compliant, and effective communication delivery.
Acting as the primary interface for clients, collaborating with health plan/corporate business partners and subject matter experts.
Evaluating requests and proposing communication solutions tailored to project needs.
Organizing and facilitating project meetings with business partners to ensure alignment and progress.
Overseeing workflow processes as the project manager, ensuring consistency and standardization across all materials.
Coordinating review processes and renegotiating terms/deadlines to meet service level agreements and required timing.
Working with team members to develop production schedules, allocate resources, request source files, estimate effort levels, and manage the production timeline.
Ensuring that all communications adhere to state/market requirements; internal and external business, regulatory, privacy, and legal standards; corporate brand standards and approval processes.
Identifying opportunities for process improvements and efficiencies, supporting business initiatives such as standardization, automation, and transitioning to paperless operations.
Researching, editing, and reviewing content for both printed materials (letters, forms, direct mail) and digital materials (website copy, talking points, email communications).
Utilizing various organizational systems (Workfront, SNOW/RFRF, and data configuration systems) to ensure the seamless completion of projects.
Minimum Requirements
Requires a BA/BS degree and a minimum of 5 years of related experience; or any combination of education and experience, which would provide an equivalent background. Health or managed care experience preferred.
Preferred Skills, Capabilities and Experiences
Strong skills in managing a high volume of time-sensitive projects, organization, and coordination.
Excellent written and verbal communication skills.
Ability to work effectively with diverse teams and stakeholders.
Proficiency with Microsoft programs (Word, Excel, PPT).
Keen attention to detail and a commitment to producing high-quality, compliant materials.
Proven experience in leading and managing communication projects, preferably within the healthcare or government health (Medicare/Medicaid) sector.
Experience with project management tools and systems (Workfront, EService SNOW).
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
