The Process Expert Sr will support multiple operations departments by participating in project and process work.
How you'll make a difference:
Researches operations workflow problems and system irregularities.
Develops, tests, presents process improvement solutions for new systems, new accounts and other operational improvements .
Develops and leads project plans and communicates project status,
Provides process direction and decision making for all minor and major project work
Provides guidance to process experts.
May perform duties as a lead when involved with enterprise wide initiatives/projects.
Minimum Requirements:
Requires a BA/BS and minimum of 8 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing); or any combination of education and experience, which would provide an equivalent background.
Preferred skills, qualifications and experiences:
Ability to analyze workflows, processes, supporting systems and procedures and identifying improvements strongly preferred.
