We are seeking a dedicated and skilled professional to provide technical support to our client, ensuring seamless operation of systems and infrastructure. The ideal candidate will possess a combination of technical expertise and strong interpersonal skills to assist in troubleshooting, resolving issues, and maintaining IT systems.
Key Responsibilities:
Help install and configure operating systems, software, and hardware.
Ensure user accounts and system security settings are properly set up and maintained.
Assist with the setup of computer systems, printers, and other essential equipment.
Proactively monitor system performance and address any issues that arise.
Perform routine system maintenance, including updates, patches, and backups.
Ensure the continued reliability and availability of servers and networks.
Provide support to users for both hardware and software issues.
Manage help desk requests and offer technical solutions to problems.
Offer guidance and training on system usage and best practices.
Maintain accurate records of system configurations, troubleshooting steps, and user interactions.
Contribute to IT policy and procedure development.
Document technical issues for analysis and improvement.
Work alongside other IT professionals to resolve cross-functional issues.
Support IT project planning and execution as needed.
Other tasks as assigned.
Qualifications & Experience:
A background in IT support or a related field, with at least 2 years of hands-on technical experience.
Proven customer service skills with a focus on professionalism and clear communication.
Familiarity with operating systems (especially Windows), common software tools, and basic networking principles.
Strong troubleshooting and problem-solving abilities.
The ability to work both independently and as part of a team.
Excellent verbal and written communication skills.
A valid driver's license with the ability to travel within the local region.
Preferred Qualifications:
Relevant certifications (e.g., CompTIA A+, Microsoft certifications, VMware, etc.) are a plus.
This role requires a proactive approach to technical support, with a focus on customer satisfaction and system reliability. If you are passionate about IT and enjoy solving technical challenges, we encourage you to apply.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
