Troubleshoot hardware and software problems on RMAs and identify, research and resolve problems
Offer solutions and advice on field problems for customer service staff and peers.
Develop and follow all administrative procedures as required for manufacturing and repair processes.
Process RTV requests for equipment returning to vendor for repair or further evaluation and communicate with vendors on a technical level.
Prepare and maintain accurate records of manufactured product (e.g. Production logs, End of Line Certificates)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
