Job Description:

Position Title:Care Manager- Crisis Center New Mexico SF

Location: Santa Fe, NM

Description:

Job Summary:

The Case Manager for the Crisis and Mobile Crisis Center assists individuals and families in identifying and implementing strategies to de-escalate a current behavioral health crisis. They create a treatment plan to introduce new services and resources to the individual and family. The Case Manager will be primarily responsible for connecting the individual and family to community resources, benefits, and clinical services. The Case Manager works as part of a team with other crisis team staff to provide coordinated services. They will be required to participate in on-call rotation on nights and weekends.

Essential Functions:

Case Management Crisis Delivery and Leadership: Participates as an active treatment team member providing crisis services, modeling effective crisis services, and assisting other staff in learning to provide crisis services to individuals in with mental health and substance use issues as evidenced by:

a) Engaging and developing rapport with individuals in crisis situations presenting with a variety of symptoms/presentations.

b) Demonstrating the ability to recognize and assess client risk of danger to self or others and provide appropriate responses to the situation.

c) Demonstrating ability to de-escalate immediate crisis, assess client needs, and develop treatment plans to address those needs.

d) Ability to develop safety and after care plans to reduce future crisis.

e) Coordinating and collaborating with community resources to meet client needs.

f) Participating in on-call coverage and responding to on-call incidents in a manner that meets contract requirements and timelines.

g) Providing training, modeling, and coaching related to case management and crisis support to new staff members.

h) Providing support to supervisor(s) in coordinating activities of case managers to ensure effective coverage and service delivery for clients.

i) Acting as agency contact for community partners (when assigned) to promote effective coordination of care.

Service Team Approach: Participates as an active treatment team member serving individuals with mental health and substance use issues as evidenced by:

a) Demonstrating the ability to recognize and identify symptoms of mental illness and substance use.

b) Participating as a member of a multi-disciplinary team approach to treatment and recovery.

Outreach, Engagement, Follow-Up: Provides comprehensive outreach, engagement, and follow up to assigned individuals as evidenced by:

a) Providing comprehensive outreach and follow up to all assigned individuals including contact attempts over the phone, in-person, in the home etc.

b) Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations.

Cultural Competence and Diversity: Provides culturally appropriate services to diverse populations as evidenced by:

a) Providing services that are person-centered.

b) Providing services that are culturally relevant.

c) Providing a non-judgmental, open, and welcoming approach to diverse populations.

Documentation: Completed documentation that meets identified expectations as evidenced by:

a) Documenting all services provided within expected time frames.

b) Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.

c) Documenting all services provided in a manner that is person-centered and meets quality improvement goals.

Efficiency and Productivity: Consistently meeting established productivity standards as evidenced by:

a) Demonstrating excellent organizational skills.

b) Demonstrating effective use of time management techniques.

c) Demonstrating the use of effective engagement skills.

d) Consistently meeting established productivity standards.

Staff Development Activities: Participates in staff development activities to increase skills and professional development as evidenced by:

a) Participating in and completing all required trainings in an accurate and timely manner.

b) Identifying and requesting training or skill enhancement opportunities.

c) Engaging in cross-training activities with other team members.

d) Attending and participating in required meetings and supervision sessions and implementing supervisory feedback in work performance.

e) Demonstrates the ability to apply supervisory recommendations to work performance.

Other: Completes other administrative support duties and special projects as developed and assigned.

Qualifications:

Education and Experience:

• High School Diploma or GED with a minimum of 3 years of experience working with the target population OR

• Bachelor’s degree in a human services related field and 1 year relevant experience working with the target population preferred OR

• Master’s Degree in a human services related field.

EXPERIENCE: Dependent on type of education (see above). Entry-level position. Experience needs determined by hiring manager.

OTHER: Valid drivers’ license and meets the driving privileges guidelines established in HR Policy 12.6 “Vehicle Safety and Client Transportation,”

Knowledge and Skills:

Demonstrated success in the following areas:

• Ability to manage time to meet all deadlines.

• Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.

• Good verbal and written skills.

• Bilingual (English/Spanish) is preferred but not required.

PI255024005

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