Job Description:

Zurich North America is seeking a skilled and experienced Senior Claims Specialist to join our Complex Liability Claims team. This role is essential in managing complex, high-exposure construction, and litigation claims, while supporting the New York Labor team to ensure claims are handled efficiently and effectively, with a focus on delivering customer-centric service.

Work-Life Balance & Flexibility

At Zurich North America, we recognize the importance of work-life balance and flexibility in today's work environment. Our ZNA hybrid work model offers employees the autonomy to perform individual tasks remotely, while encouraging in-person collaboration when meaningful. While this role provides significant flexibility, occasional in-office attendance may be required. The selected candidate will work remotely from anywhere in the U.S., with 20% travel expected within the New York metropolitan area.

Key Responsibilities:

• Manage complex primary and excess high-exposure litigated general liability claims with an emphasis on litigated construction claims, from inception to resolution.


• Collaborate with your colleagues to drive best practices and optimal claims outcomes.


• Ensure regular communication with clients, brokers, business units, and senior claims management.


• Proactively manage and resolve high-severity injury claims while adhering to Zurich's best practices.


• Accurately document claims files, capturing and updating relevant data to ensure compliance with industry standards.

Basic Qualifications:

• Bachelor's Degree and 8+ years of experience managing litigated general liability claims, including high-severity cases


• Juris Doctor (JD) with 4+ years of experience managing general liability claims, including high-severity cases


• High School Diploma (or equivalent) and 10+ years of experience managing litigated general liability claims, including high-severity cases


• Zurich Certified Insurance Apprentice, with an Associate Degree and 8+ years of experience managing litigated general liability claims, including high-severity cases


• Must obtain and retain required adjuster licenses


• Proficiency with Microsoft Office


• Knowledge of insurance regulations, markets, and products

Preferred Qualifications:

• SCLA, AIC, CPCU certification or a JD


• 10+ years of experience managing litigated general liability claims, including high-severity cases with an emphasis on construction claims


• Experience with New York Labor Law


• Proven skills in claim evaluation, coverage analysis, and negotiation


• Strong organizational and time management abilities


• Exceptional verbal and written communication skills


• Ability to work both independently and in a collaborative team environment

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, Click here. Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $83,700.00 - $ 137,100.00.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - New York, AM - New Jersey Virtual Office, AM - Remote Work (US)

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No



Linkedin Recruiter Tag: #LI-MD1 #LI-DIRECTOR

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