Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Non-Exempt
Job Role Summary
The Check-Out Clerk performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the clinic/hospital/office setting.
Essential Functions and Responsibilities
Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values
Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the clinic/hospital/office setting
Adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patients served (i.e. neonatal, infant, pediatric, preschool, school-age, adolescent, adult, geriatric)
Checks-out patients. Checks in patients.
Establishes priorities, meets deadlines, follows written and verbal instructions
Knowledge of third party payers, familiar with ICD9, modifiers and coding related to clinic check-out
Knowledge of patient scheduling procedures
Retrieves medical records as needed and prepares chart for physician visit
Discusses the patient obligation policy with patient/family
Accountability for accuracy of data collected and entered into systems
Communicates effectively and maintains a positive working relationship with patients, management and employees to promote teamwork and positive image of Eskenazi Health Services
Job Requirements
High School Diploma or GED required
Must pass a pre-test
Must complete outpatient registration program, and pass the exam with a score of 90% or higher
Pass annual competency exams as required
Maintain 95% accuracy on data audits
Knowledge, Skills & Abilities
Exceptional patient customer service and interviewing skills
Interpersonal communication strategies/skills to achieve outcomes/results with patients/families and others
Knowledge and ability to use CRT, PC, registration system and Windows
Personal computers and standard office equipment use
Positive demeanor, excellent customer service skills and good verbal/written communication skills with the ability to use age appropriate communications
Professional in both appearance and approach.
Detail oriented, basic mathematical skills and ability to resolve check-in, check-out, and scheduling issues
Sound, diplomatic judgment
Ability to match, file and retrieve from an alphabetical and numerical system
Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.
