Director of Operations, Toll Public Interest Center, Hybrid Eligible
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.
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The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
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Posted Job Title
Director of Operations, Toll Public Interest Center, Hybrid Eligible
Job Profile Title
Director B
Job Description Summary
Penn Carey Law, one of the nation's oldest and most distinguished law schools, actively pursues a more just and equitable society through pedagogical, programmatic, and direct service efforts. The Toll Public Interest Center (TPIC) sits at the core of the Law School's commitment to service through public interest programming and scholarships, the pro bono requirement, advocacy skill development trainings, and both educational and community-building efforts.
We are a passionate, mission-oriented team that works in a collaborative environment: while each of us manages an extensive list of individual responsibilities, we complete major projects as a team, maintain an open-door policy, and enjoy a mandate to generate and implement new ideas that benefit our students and the clients and communities they serve.
Reporting to the Executive Director of the Toll Public Interest Center, the Director of Operations engages with all aspects of the Center's operations and has end-to-end responsibilities for critical areas involved in developing, maintaining, and integrating TPIC's extensive roster of public interest and pro bono programs. The Director of Operations often represents the program via public presentations, in writing, and in frequent engagement with professional and academic networks. Additionally, the Director of Operations has responsibility for programmatic enhancements that enrich student experience with public interest and pro bono initiatives.
Job Description
Responsibilities include:
Operations:
Staying abreast of relevant technology and programmatic innovations, the Director of Operations researches, approves, creates, and implements a host of systems, procedures, and programs to streamline TPIC operations and ensure continued growth and excellence in all facets of the Center, including overseeing an extensive programmatic roster, developing and maintaining comprehensive data tracking and feedback management systems, and integrating and streamlining TPIC's pro bono and public interest programmatic prongs.
Collaborating with the offices of Career Strategy, Student Affairs, Facilities, and Events, the Director of Operations works to ensure all TPIC programs meet student need, appeal to student interest, and advance the mission of the School. The Director of Operations is responsible for generating and garnering information for and about TPIC initiatives and staying connected to key institutional partners to ensure TPIC projects are well aligned with the efforts of other departments.
The Director of Operations has full responsibility for the Department's website and other social media platforms and directs the Program Coordinator to ensure current content provision and posting.
The Director of Operations obtains, tracks and analyzes data on a variety of big picture issues (pro bono data management, historical Toll Service Corps statistics, Center key achievements and challenges.) and recommends on-going program development opportunities.
The Director of Operations designs and conducts student focus groups to learn which approaches to the implementation of complex programs, requirements, and feedback mechanisms will be most successful.
The Director of Operations supervises TPIC's program coordinator and graduate assistants.
Flagship Program Execution:
TPIC is home to several very large annual events and substantive ongoing programs. The Director of Operations will lead all aspects of architecture and execution for major TPIC events, which currently include:
Pro Bono Day
Public Interest Week
The TPIC Retreat
Public Interest Student & Alumni Dinner
Pro Bono Recognition Event
Alumni Impact Awards
The Public Interest Experience (PIE)
Representational and Marketing/Communications Responsibilities:
The Director of Operations collaborates with Penn Law and University Communications staff to ensure excellent communication about the Center and the impact of its programs in ways that connect students and alumni to internal and external audiences.
The Director of Operations manages the creation of publicity and informational materials and develops mechanisms for their deployment.
The Director of Operations develops and implements informational events - such as open houses, about TPIC and supportive events - such as study breaks, for students.
The Director of Operations represents Penn Law to potential partners, prospective students, enrolled students, and others, triaging and responding to requests.
Budgetary Oversight and Integration:
The Director of Operations maintains TPICs various programmatic budgets and reconciles them under the Center's broader operating budget, meeting regularly with the Associate Director for the Toll Service Corps, the Associate Director of Pro Bono Initiatives, the Staff Attorney, and the Program Coordinator to gather and track discrete budgetary data from each program and to ensure each program is staying within their allocated expenditures.
The Director of Operations advises the TPIC team on ongoing budgetary decisions to ensure best practices for spending are in place.
Other Duties as assigned.
Candidate Qualifications:
Graduate degree strongly preferred. BA/BS or equivalent required; minimum 5 years of administrative experience required. Experience in higher ed admissions, event planning, and/or project management is strongly preferred. Ability to work well with others in a service-oriented environment; positive attitude and interest in getting the work of the team done are essential. Must be able to demonstrate ability to prioritize and complete multiple tasks; excellent attention to detail; flexibility. Excellent technical skills including proficiency with using social media platforms, Excel, Power Point, MailChimp, Cvent, Canva, spreadsheets and data management. Knowledge of Penn Law specific technologies and web development tools is highly desirable. Must be able to work under pressure with time constraints.
Job Location - City, State
Philadelphia, Pennsylvania Hybrid Eligible - This position is eligible for a hybrid work schedule with a work week divided between working onsite and working remotely.
Department / School
Law School
Pay Range
$61,046.00 - $95,972.00 Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
