The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Arch Operations Coordinator
Job Profile Title
Building Administrator
Job Description Summary
Reporting to the Operations Manager for University Life Space and Events Management, the ARCH Operations Coordinator is responsible for monitoring the daily operation of a core set of departmentally managed venues including Houston Hall (Penn's Student Union), Irvine Auditorium, (with a focus on) the Arts, Culture, and Research House (ARCH), and 3609-11 Locust Walk. The Coordinator is responsible for the supervision, training, and evaluation of ARCH Building Ambassadors who provide guest services, technical assistance, room setup, signage, access, generalized operational support, and aid in opening/closing for the ARCH building and 3609-11. The Coordinator develops and maintains a “student/cultural center” presence, and collaborates with the Student Engagement Team in the planning, implementing, executing and evaluating of annual and ongoing student staff training and development.
Job Description
Job Responsibilities
Serves as lead advisor on scheduling ARCH space, responding to questions, and problem-solving space-related issues. Responsible for the daily upkeep and management of space requests in the KX system and is a conduit for scheduling information and policies related to reservations/understanding of academic scheduling managed by the Office of the Registrar.
Provides supervision, training, and evaluation of building ambassadors who provide guest services, technical assistance, room setups, signage, access, operation support, and opening/closing for ARCH 3609-11 Locust Walk; develops and maintains a “student/cultural center” presence. Responsible for ensuring that each student staff member is kept aware of helpful information through the development, maintenance, and leadership of regular communication initiatives for student workers.
Complete regular building walkthroughs throughout the day - for patron interaction, venue conditions, identifying facility issues, and staff support. Performs area inspections, inventories and submits work requests. Monitors building conditions and event spaces working closely with Housekeeping to facilitate the maintenance and cleanliness. Makes regular reports of needed repairs and/or housekeeping issues.
Monitors activities in spaces/venues managed by University Life Spaces and Events on a flexible schedule during evening, early morning and weekend hours, also including weekday hours and holidays as scheduled. Supports the operations, services, and facilities to insure a consistent and continuous professional staff presence in Houston Hall, Irvine Auditorium, and the ARCH.
Works with the University of Pennsylvania Police Department and Penn Security Services to ensure the safety and security of the ARCH and 3609-11 Locust walk. Supports emergency management protocols for Houston Hall and Irvine, in concert with individual emergency preparedness plans for each facility, and mission continuity (plans for continuity of operations).
Collaborates with the Associate Director of Student Engagement in planning, implementing, executing and evaluating annual student staff trainings (welcome desk, building ambassador, student agencies, event assistants, and program assistants) each semester, as well as any ongoing training occurring during the academic year. Works with appropriate staff to develop a workable schedule for student staff training.
Qualifications
Bachelor's Degree and 2 to 3 years of experience or equivalent combination of education and experience is required.
Prior experience supervising/leading college students is required, prior student affairs experience is preferred. Experience managing full-time/part time staff is preferred. Bachelor's degree and two to three years of experience in campus/student center, conference center, hotel, other venue management or similar hospitality/event operations or equivalent combination of education and experience required.
Job Related Knowledge/Skill
Strong customer service and interpersonal skills required. The ability to be self-directed, work with minimal supervision, and with a diverse student and administrative population is essential. Knowledge of facility and event equipment and logistics, as well as audio visual equipment is preferred. Some physical activity in all weather conditions is traveling from building to building is required. Ability to interact positively and proactively and be adaptable to changing event circumstances required. Must be able to work a flexible schedule including evenings, weekends, holidays in addition to traditional business hours is essential.
Application Requirement
A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Student Services
Pay Range
$20.45 - $26.56 Hourly Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
