Job Description:

Posting Number:

Staff_0403326

Classification Title:

Staff

Working Title:

Catering and Sales Manager

Datatel Position ID:

CACA3SALEMGR1A

Annual Hours:

2080 hours

Placement Range:

$46,318.73 - $52,108.57

Position Type:

Regular

Job Category:

Exempt

General Description:

The Catering and Sales Manager oversees event management, sales, service, and customer relations for OCCC Dining Services. The Catering and Sales Manager acts as an event coordinator and is present at all events. Responsible for the planning and organizing all catered events held at Oklahoma City Community College (OCCC), including the Visual and Performing Arts Center, and Capitol Hill Center. Oversee a team of catering staff, transportation, and set-up to ensure a successful event.

Reports To:

Executive Director of Auxiliary Business Services

What position(s) reports to this position?:

Catering setup team, wait staff, and temporary labor.

Minimum Education/Experience:

Associate's Degree in hospitality or related field


Minimum (2) years' experience in event management, catering, and sales.


Equivalency/Substitution: Will accept a minimum (4) years' experience in lieu of Associate's degree.

Required Knowledge, Skills & Abilities:

Knowledge:
Knowledge of the practices and procedures of the event planning, catering, food & beverage and hospitality professions


Familiarity with customer relationship management (CRM) software


Results-driven with a track record of meeting or exceeding sales targets


Proven experience in catering, sales, meeting set-ups, and banquet service


Designs, develops and sells creative catered events.


Maximizes revenue by up-selling packages and creative food and beverage.


Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience.


Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities



Skills:
Strong sales and negotiation skills


Effective communication skills


Ensures business is turned over properly and in a timely fashion for proper service delivery.


Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience.


Excellent time management skills


Strong organizational skills


Strong customer service orientation and skills


Creative problem solving skills


Creativity and problem-solving skills to tailor offerings to client needs



Abilities:
Excellent interpersonal abilities



Ability to balance what the client requires with what is best for the institution and work together in a team atmosphere driving revenues.


Must be self motivated and results oriented.


Flexibility to work evenings, weekends, and travel as needed

Physical Demands/Working Conditions:

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:

Light work: The person in this position may occasionally exert up to 20 pounds of force to grasp, lift, carry, push, pull, or otherwise move objects.


This position requires the person to frequently move about the OCCC campus and off-site outreach locations.


This position requires the person to frequently communicate with and listen to administration, faculty, staff, students, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.


This position requires the person to frequently remain in a standing and stationary position.


This position requires the person to frequently operate a computer, other office machinery, and mobile devices to perform the essential functions of the position.


This position requires the person to frequently operate equipment that involves repetitive motions of the wrists, hands, and/or fingers.


This position requires the person to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.


This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.


This position performs the essential functions in an indoor office setting and other OCCC locations.

Preferred Qualifications:

Bachelor's Degree


Minimum (5) years' experience in event management, catering, and sales at an institution of higher education.

Required Training:

Quarterly compliance training as assigned by institution

Work Hours:

Typical 40 hour work week. Hours will vary depending on business demand.

Department:

Cafeteria and Catering

Job Open Date:

11/12/2024

Open Until Filled:

No

HR Contact:

Latrina Rich

Special Instructions to Applicants:

Applicants are to thoroughly complete the online application and attach the following required documents: cover letter, resume, transcript conferring highest degree. If meeting the minimum requirements with an associate's.


Applicants who do not attach the required documents will not be considered for the position.




For application assistance, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Job Duties (Position Specific):

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job Duties (Duties Assignment Statement):

Proactively solicit and manage high-revenue catering opportunities to maximize sales potential and secure new business.


Identify, solicit, negotiate, and secure new or repeat business through outside sales calls, telemarketing, direct mail, and networking efforts.


Coordinate all event room needs and provide sales support, including direct sales calls and participation in sales blitzes to attract potential clients.
Provide exceptional customer service by applying best practices to address and exceed guest needs and expectations.


Prepare accurate quotes, contracts, banquet event orders (BEOs), diagrams, and invoices for all catering events, ensuring attention to detail and timely completion.


Oversee linen and equiment inventory for OCCC, coordinating with vendors to ensure timely cleaning and stock levels to meet event requirements.


Coordinate food and beverage concession services by liaising with dining services on setup requirements, including diagrams and BEOs, to ensure alignment with event specifications.


Collect all event payments in advance and ensure payments are correctly coded and directed to appropriate campus entities.


Actively up-sell each business opportunity to maximize revenue and enhance the overall value of service for clients.


Achieve both personal and team revenue goals through effective sales strategies and customer engagement.


Ensure smooth business turnover to operations, providing timely, accurate information to support seamless service delivery.


Drive customer and guest loyalty by delivering outstanding service and ensuring a positive experience throughout each interaction.


Supervise event setup and food service setup, ensuring all concession and kitchen equipment is clean and functional before and after events for future readiness.


Conduct walk-in site tours, lead pre-con meetings, and chair BEO meetings to confirm details and align expectations for upcoming events.


Maintain an organized, accurate, and up-to-date file management system to support efficient client service and organizational productivity.


Follow up promptly on customer needs and inquiries to ensure timely and effective service.


Clearly communicate sales details and essential event information to clients and institutional stakeholders, ensuring they fully understand the services provided.


Maximize event space utilization to meet or exceed sales goals, strategically planning events to optimize revenue.

Job Duties (Safety / Policy & Procedures):

Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.


Contribute to a safe educational & working environment.


Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.


Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.


Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

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