Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.:
Advanced experience diagnosing and troubleshooting hardware and software issues on Apple devices.
Advanced experience with performing repairs on various Apple products, including logic board replacements, screen repairs, and battery replacements.
Advanced experience installing, configuring, troubleshooting and updating macOS and iOS operating system and applications.
Customer service experience providing multi-level technical support to end users, both remotely and in person.
Ability to maintain accurate records of repairs and customer interactions in the system.
Ability to manage many projects and priorities at the same time.
Ability to maintain inventory management; ordering parts and supplies as needed.
Ability to document information technology systems and best practice procedures.
Current AppleCare Hardware certified or must obtain within 6 months of hire.
Must be willing to work additional hours, sometimes with little advanced notice, to complete projects and meet deadlines.
Preferred Qualifications:
Experience diagnosing and troubleshooting hardware and software issues on Windows devices.
Experience installing, configuring and troubleshooting Windows desktop computers in an enterprise or educational environment.
Experience using a support ticketing system.
Thorough understanding of computer systems, IT components, and security.
Experience with computer backup solutions such as CrashPlan.
Job Description:
The IT Assistance Center (ITAC) Managed Services department in the division of Information Technology is seeking a highly qualified computer technician to assist with the day-to-day support and operation of the campus-wide computer repair center with the precedence on Apple products. Primary duties include advanced level technical support of various computing hardware including, desktops and mobile devices, diagnosing, troubleshooting and performing repairs, installation of operating systems, inventory and records management, and consulting with faculty, staff, students and the university technical community on best practices and advanced technical issues.
Job Duties:
Diagnose and troubleshoot hardware and software issues on University-owned and personal Apple devices.
Perform repairs on various Apple products; University owned and personal.
Diagnose, troubleshoot hardware and software issues, and perform repairs on Windows products on occasion.
Install, configure and update macOS and iOS operating system and applications.
Take steps to maintain the health of IT infrastructure through security best practices.
Stay updated on the latest Apple technologies, tools, and repair techniques.
Maintain accurate inventory of parts and peripherals for repair purposes.
Assist customers with the configuration and procurement of IT equipment.
Provide advanced technical support and consulting to a varied user base.
Work with vendors and outside technical contacts to implement reliable solutions to a variety of technical issues.
Create and maintain written logs, reports, procedures, and documentation on work performed.
Organize the repair shop and manage data entry
Provide guidance and training to ensure efficient and effective service delivery.
On occasion, conduct field service calls to setup computers and migrate files for faculty and staff.
Work closely with others in a team as well as independently.
Perform other duties as assigned.
Job Open Date:
11/06/2024
Open Until Filled:
Yes
Normal Work Days:
Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start:
8:00AM
Normal Work Hours End:
5:00PM
Posting Notices:
You will be required to electronically attach a resume and cover letter to your application.
Legal and Required Notices:
Texas State University is an Equal Employment Opportunity/Affirmative Action Employer.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
Why work @ Texas State? :
* Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents! * Generous paid time off: vacation, holidays, sick days and many more! * Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program * Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs. * An inclusive Bobcat community: join our many social networks offered on and off-campus * Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions
By joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, diverse, and growing universities in the nation.
