Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
Duties/Responsibilities:
Oversees other Product Support Specialist to ensure that our dealer / customer base is getting the level of support that they need.
Works collaboratively with team members to identify, assess, and provide feedback to the organization to improve work processes, identify gaps, and ensure procedures are in compliance with company policies and standards
Prepares and distributes weekly reports on outstanding issues related to Taylor Power products.
Participates in the development and revision of department policy and operation procedures.
Represents the group as primary contact with internal or external customers.
Participates in the planning, selection, retention, and development of product support specialist.
Interviews applicants for vacant positions as needed using appropriate interview techniques.
Prepares performance evaluations of team staff members as needed.
Prepare and present documentation on generator issues with management and customers.
Ability to track and trend problems and identify solutions.
Effectively communicates with vendor to align mission and objectives.
Must have a service oriented focus.
Must be well organized and able to prioritize.
Required Skills/Abilities:
Five (5) years' experience as a field service repairman, preferably of industrial generators.
Certificate of Completion of studies in mechanical and/or related field may substitute for two years of field experience.
Tact, courtesy, and complete integrity is a must in dealing with the customer base.
Strong oral and written communication skills.
Computer skills are essential, including Microsoft Word, Excel, and PowerPoint as well as diagnostic software.
Education and Experience:
High School Education or GED equivalent
Sales experience preferred.
Benefits:
Medical/Prescription
Dental
Vision
Vacation
10 Holidays
401K
Life Insurance
SSI is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran
Position Requirements Full-Time/Part-Time Full-Time Position Power Product Supervisor Division Sudden Service, Inc Close Date Number of Openings 1 Exempt/Non-Exempt Non-Exempt Hiring Manager(s) Anthony Ellis Req Number MAN-24-00061 Open Date 11/14/2024 Location SSI-Fort Worth About the Organization Backed by over 95 years of experience, The Taylor Group has become a worldwide operation with sales driven by the professional and aggressive activities of a vast domestic dealer sales, direct sales, and international sales organization. TMW designs, engineers, and manufactures more than 100 models of industrial lift equipment with lift capacities from 4,000 lbs. to 125,000 lbs. At the very center of this success has been an unwavering commitment to the key concepts of Faith-Vision-Work by the members of the Taylor family and employees who collectively form The Big Red Team! Taylor Machine Works, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927. This position is currently accepting applications.
