RBC Bearings Incorporated (NASDAQ: ROLL) is a leading international manufacturer of highly engineered precision bearings and components for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and engineered components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. We currently have 31 facilities, of which 28 are manufacturing facilities in five countries and our market capitalization is approximately $5.0 billion.
JOB TITLE/LOCATION:
SR Systems Administrator - Oxford, CT
DESCRIPTION:
The Systems Administrator - Azure position is responsible for supporting end users and system running in Microsoft Azure. This position provides technical input on how to address strategic IT initiatives related to cloud services. Provides input for the improvement of processes and procedures and/or policies. This position is also responsible for networking configurations, server builds and maintenance, network and server performance troubleshooting, and other administrative level networking and server duties, such as disaster recovery. The person should have in-depth technical knowledge of IT end user support and be well versed in industry trends.
ESSENTIAL FUNCTIONS OF THE JOB:
This role also requires a high level of competence in multiple disciplines, coupled with the ability to think strategically, manage time effectively, prioritize work according to severity, work as part of a geographically dispersed team, support customers at other sites, develop and maintain good working relations with customers and peers, maintain a strong customer focus, and exercise a high level of professionalism at all times.
Provision, manage, and troubleshoot Azure virtual machines, storage accounts, databases, and networking components
Implement and enforce policies and best practices for Azure resource management, security, and governance
Monitor and optimize the performance, cost, and utilization of Azure resources and services
Configure and manage backup, recovery, and disaster recovery solutions for Azure resources and services
Automate and streamline Azure administration tasks using PowerShell, Azure CLI, and Azure DevOps
Stay updated with the latest Azure features, services, and trends
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Determine severity of incidents and efficiently escalate them when appropriate.
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Provides training, troubleshooting, and support to network and communication system users.
Own requests and incidents received from customers via telephone, email, voicemail, Helpdesk and other sources from the point of receipt through to resolution.
Liaise with third parties and IT partners to escalate calls which may otherwise result in customer follow ups / dissatisfaction, to proactively ensure that the customer is satisfied with the service received.
Effectively use internal standard collaboration tools to improve workflow, task management, and team administration.
Travel to remote sites, when and where required, to assist with projects and/or troubleshooting
Attendance at work is an essential function of the job
EDUCATION:
High School Diploma, Associates degree in an IT related field is preferred.
5+ years of experience of relevant work experience; 3+ years with Associates
5+ years of experience maintaining/supporting Windows Server (2012 and newer) environments at an enterprise level
High level of Experience with Desktop operating systems
Excellent troubleshooting skills
Excellent research skills
Technical documentation skills
Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner
EXPERIENCE:
Azure Administrator Associate certification or equivalent
Proficient in Azure administration tools and services, such as Azure Portal, Azure Resource Manager, Azure Monitor, Azure Backup, Azure Site Recovery, etc.
Familiar with Azure networking, security, and identity services, such as Azure Virtual Network, Azure Firewall, Azure VPN Gateway, Azure Active Directory, etc.
Experience with Azure compute, storage, and database services, such as Azure Virtual Machines, Azure Storage, Azure SQL Database, etc.
Knowledge of Azure scripting and automation tools, such as PowerShell, Azure CLI, Azure DevOps, etc.
Excellent communication, problem-solving, and troubleshooting skills
Ability to work independently and as part of a team
RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.
