Exceptional customer service is the backbone of who we are and the focus of everything we do. We are committed to building and maintaining lasting relationships by providing an industry-leading customer experience. We listen to our customers and provide solutions through excellent hands-on service, training, and education. All of this couldn’t be done without our top-of-the-line National Accounts Team.
Our National Accounts Coordinator regulates account administration to support the development and compliance of national accounts.
Responsibilities Includes
Coordinate account setup and maintenance administration for assigned national accounts and Network Services programs.
Single point of contact for key national accounts.
Work with National Accounts Directors, Network Services, local DC’s and internal and external customers to launch new programs and ensure program success.
Responsible for order flow and order entry for orders received via email, phone, and through electronic methods.
Accountable for accurately maintaining pricing files, customer specific contracts and customer order guides.
Assure all orders are placed and delivered within contracted parameters.
Research and resolve order flow and product backorder concerns.
Audit customer accounts to ensure compliance with appropriate program.
Liaise with Credit Department, Cost Team, and Network Services national account administration.
Deploy field personnel from BradyPLUS or contracted vendors as required to ensure product is successfully delivered, installed, and properly used, or to resolve concerns.
Analyze and develop creative ways to remove costs from the supply chain to create efficiencies for BradyPLUS and the Client.
Research customer sales activity for proposed Network Services programs.
Prepare, analyze and review (Excel) reports as required.
Serve as problem-solver and liaison for assigned account issues.
Communicate with external and internal customers representing the values of BradyPLUS
Handle customer service calls and duties when required
Occasional in person customer visitors as required
Other duties as assigned
The ideal candidate will have:
Proficiency in Microsoft Office applications with an emphasis on Microsoft Excel.
Previous account management, sales, or customer service.
Excellent customer service skills and entrepreneurial spirit.
Previous BradyPLUS administrative or customer-oriented experience strongly preferred.
Knowledge of BradyPLUS products and services preferred.
Ability to resolve issues promptly.
Demonstrated ability to handle a high volume and wide variety or work within the confines of negotiated contracts.
Excellent critical thinking skills.
Excellent verbal and written communication skills.
Strong leadership and communication skills.
Strong math skills.
Excellent attention to detail.
Ability to retain confidential information.
High School diploma or equivalent required.
Bachelor’s degree preferred.
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BradyPLUS (and its subsidiaries) is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.
