Under the direction of the Practice Manager and Administrative Manager, the Medical Assistant supports the Braintree, Danvers, and Foxboro offices. The Medical Assistant is responsible for assisting physicians, nurse practitioners and nurses with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills. His/her primary roles are to assure efficient patient flow through the office; to maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.



PRINCIPAL DUTIES AND RESPONSIBILITIES:



Crossed trained at the front desk to assist with phone calls, appointment scheduling, in-basket messaging, check in, check out, copay collection and other front desk duties


Crossed trained to cover a number of Pediatric Specialties departments including Pedi GI, Endocrine, Surgery, Urology, Cardiology, Food Allergy, Nephrology


Reviews provider schedules daily and weekly to plan patient care and formulates solutions for potential problems


Communicates schedule changes with providers


Greets patient in waiting room and escorts to triage room and exam room


Assures efficient patient flow through the office, triage room and exam rooms


Checks patient's identification using (2) patient identifiers - name, DOB and/or MRN


Adheres to hand hygiene and standard precaution guidelines


Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary)


Anticipates / sets up special equipment and/or supplies needed for the visit


Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information


Helps develop and set up new Clinic Specialties when needed


Assists the physician or nurse practitioner with patient care during the visit


Assists patient through checkout process when visit is complete


Cleans and prepares room for next patient


Responds to needs to expedite visits and keep on schedule


Provides care appropriate to age group of patients in practice setting and documents data per practice protocols


Performs tests, procedures, and treatments as needed


Download glucometers, pumps and reports when needed during Diabetic Clinic day


Assists physician or nurse practitioner with patient examination, procedures, and treatments as directed


Documents testing / results per practice protocols


Enters vitals and test results into EPIC


Updates clinical paperwork as needed


Participate in daily morning huddles


Practice cost effectiveness measures


Assist in training new employees


Assists physicians, nurse practitioner or nurses in coordinating care with / making referrals to community agencies for non-clinical services


Maintains neat, clean and safe exam rooms and treatment areas


Assures exam, treatment and clean utility rooms are properly stocked, equipped, and secured as applicable


Assures all equipment is in good working order


Cleans equipment, exam rooms and triage room after patient use per office protocol


Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs


Communicates appropriately and effectively with patient


Functions as in integral part of the patient care team


Interacts in a professional, cooperative way with other practice staff


Accepts delegate responsibilities in a positive manner


Offers help to others in the practice when not busy


Before leaving the practice on breaks / lunch makes sure adequate coverage is available


Engages in constructive problem solving with others in the practice as problems arise


Attends and participates in practice staff meetings


Performs all other duties assigned



Qualifications

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:



Knowledge of computer skills necessary including EPIC, Microsoft Outlook and Microsoft Office as required.


Exceptional organizational skills, flexibility to manage multiple tasks with accuracy and attention to detail


Ability to work independently, as well as in a team environment


Excellent and effective interpersonal and communication skills


Demonstrated ability to work effectively and courteously with various groups of patients, families, support staff, and providers


Demonstrated ability to problem-solve and function as a resource to other members of the team


Ability to resolve complex issues on behalf of the providers and the patients


Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies


Ability to Prioritize


Accuracy and attention to detail


HS Diploma Required


Graduate of an Accredited Medical Assistant program


1-2 years of Medical Assistant experience


Basic Life Support required


Nursing Assistant certification or other academic preparation may be considered in lieu of Medical Assistant certification



WORKING CONDITIONS:



Ambulatory Care Setting



EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.