Job Description:
Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


PAS Specialist

US-OR-Portland

Job ID: 2024-32315
Type: Regular Full-Time
# of Openings: 1
Category: Hospital/Clinic Support
Portland, OR (Marquam Hill)

Overview

• Provides high quality customer service to both external customers and internal customers that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, exemplary phone etiquette, flexible coverage of internal service needs, and continuous follow through.

• Is responsible for all processes involved in checking patients in and out. Responsible for but not limited to scheduling return appointments, scheduling ancillary services as requested by the provider, obtain authorization when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contact Primary Care physicians or their designees to obtain authorizations for care as required. Is responsible for managing all of the provider’s template changes, vacations and clinic schedules.

• Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for healthcare coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures and laboratory studies. Enters all information accurately into OHSU database or into the medical record when necessary. Follows up on pending authorizations until they are obtained.

• Takes accurate messages from patients including request for medication refills, complaints, general information inquiries, and urgent healthcare concerns. Delivers such information or requests promptly to the appropriate providers, Nurse Care Manager or their designees.

• Schedules new and return patient appointments on line.

• Handles correspondence, orders hospital records and x rays; handles correspondence requests; sends appointment reminders or calls patients.

• Other duties as assigned.

Responsibilities

• High School Diploma/GED

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high-volume direct public contact position.

• Excellent customer service skills, both over the phone and face-to-face.

• Must have proven record of reliable attendance, punctuality, and proven successful performance at past and present employers.

• Proficiency with Microsoft Office products: Word, Excel, Outlook.

• Basic keyboarding skills

• Ability to perform the job duties with or without accommodation.

Qualifications

• 1 year of combined high volume phone line and front-line experience in a medical office with direct patient contact.

• 1 year of EPIC scheduling experience.

• Proficient in OHSU network computer applications: Teams, EPIC, Smartsheets.
• Working knowledge of Medical Terminology.
• Strong relationship building skills, with patients, health plans, providers, staff and management.
• Patient advocacy skills.
• Knowledge of OHSU PAS policies and procedures, with completed
• PAS training and core competencies, and with Previous PAS experience.

PI254966054

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