The Human Resources Manager - TMS is responsible for aligning business objectives with employees and management in support of Team Member Services (TMS). The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization and maintains an effective knowledge of policies, processes, company communication, immediate and long-term goals, and culture.
Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.
Review and assign HR Acuity tickets to appropriate team, HRBP, etc.
Create and respond to cases in the case management system until completion and case closure.
Consults with HRBP and HR guidance when appropriate.
Analyzes data, prepares reports and identifies trends and metrics in partnership with the HR group to aid in developing solutions, programs, and policies/practices. Provides data that can aid in HR strategy.
Provide prompt, efficient, and satisfactory responses to team member inquiries via HR Acuity, phone calls, etc.
Assist in identifying opportunities for improving the team member experience and provide feedback to relevant teams and departments.
Manages and resolves employee relations issues, partnering with HRD/SHRD on more complex issues. Conducts effective, thorough and objective investigations.
Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
Provides day-to-day performance management guidance to frontline management (e.g., coaching, counseling, career development, disciplinary actions) as appropriate.
Provides HR policy guidance and interpretation.
Conduct and/or participate in educational activities, in-services, team meetings, etc.
May assume temporary HR Generalist/HR Director responsibilities as needed.
Effectively communicates expectations; accepts accountability and holds others accountable for performance.
Consistent, regular attendance in compliance with attendance policies.
Identify confidential information and maintain strict confidentiality of information.
