Position Overview
The Client Relationship Manager (CRM) is a client-focused role requiring an energetic and motivated individual who oversees client relationships for grounds maintenance customers within an assigned book of business. Using their knowledge of commercial grounds maintenance, the CRM focuses on customer service, client retention, contract fulfillment, and enhancement sales. The CRM is responsible for maintaining client communication; preparing and presenting proposals and contracts; collaborating with company personnel; and partnering with subcontractors and vendors as needed. The CRM conducts regular, proactive client communication and site visits to propose landscape solutions, manage issues, and ensure client satisfaction.
This full-time position is located at our office in Silver Spring, MD with full-time working hours Monday through Friday and reports to the Operations Manager.
Job Duties & Responsibilities
The Client Relationship Manager is expected to perform at a minimum the following job duties and responsibilities:

Manage fulfillment of maintenance enhancement contracts

Establish role as primary point-of-contact with clients and build rapport by responding to requests, questions, and feedback, resolving issues, and proposing value-added services
Conduct routine site visits of assigned properties to ensure fulfillment of contract obligations and client satisfaction
Coordinate jobsite specifics with Production Team
Communicate status of client relationships and property conditions to Operations Manager

Meet annual sales goals

Calculate and compile estimates for additional service requests and enhancement projects
Deliver and present proposals to clients
Close sales and coordinate necessary details to Production Team and A/R Specialist

Maintain and update CRM software daily
Communicate with clients on a regular basis to ensure payment obligations are being met and assist A/R Specialist with collections
Understand and comply with company policies, procedures, and SOPs
Participate in internal company meetings and professional development opportunities
Perform other duties as assigned