Job Description:

Basic Qualifications

Education/Training: A high school diploma or equivalent is required. 

Skill(s):  Proficient reading, writing, grammar, and mathematics skills; effective interpersonal relations and communication skills; proficient PC skills, including Microsoft Word and Excel; proficient analytical skills; meticulous attention to detail and accuracy.

Experience: A minimum of six (6) months of administrative experience is required, insurance industry experience is preferred.

General Responsibilities

Responsible for performing a variety of duties to support the loan operations function; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; assisting the immediate supervisor with administrative tasks to support department operations.

       

Essential Duties

1.    Performs a variety of duties to support the Loan Operations function as follows:

a.    Opens mail, sorts insurance into fire and flood policies; processes renewals and cancellations.

b.    Searches loan system to match policy to loan collateral; analyzes amount of coverage to determine if sufficient; notates account number on policy.

c.    Follows up with agent on cancellations; creates required letters under the timing guidelines from the Consumer Financial Protection Bureau for fire insurance.

d.    Creates required letters within the time frames to be incompliance with the Flood Insurance Regulation for flood policy cancellations.

e.    Calculates required flood insurance as stipulated by the Flood Regulation; force places insurance coverage, when necessary, with a third-party vendor to ensure compliance with regulations and Company policy.

f.    Creates monthly fire and flood insurance billings from online software used to force place fire and flood coverage.

g.    Creates and updates ticklers on loan system used to track receipt of annual flood insurance policies.

h.    Addresses life of loan flood updates received from our flood vendors due to flood map changes by FEMA; prepares letter notifying borrower of flood changes following specific steps to ensure compliance with Flood Regulation requirements.

i.    Assists with obtaining flood information/reports for auditors and examiners.

2.    Coordinates specific work tasks with other personnel within the department as well as with other departments and affiliates to ensure the smooth and efficient flow of information.

3.    Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.

4.    Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Company's compliance with all regulatory requirements., e.g. Flood Insurance Regulation, Consumer Financial Protection Bureau, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

5.    Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Company personnel.

6.    Responds to inquiries relating to area, or to requests from customers, other Company personnel, etc., within given time frames and within established policy.

Ancillary Duties

1.    Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location

Williamsport Office

Equipment/Machines

1.    Telephone

2.    PC/Computer keyboard

3.    Printer/Scanner/Copier/Fax

4.    Calculator

 

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