The Compliance Services Specialist I is responsible for management of various transactional process managed by the Compliance services team. Transactions include management of new vehicle paperwork or the registration renewals process. The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry. The specialist will be well-versed and able to operate within external and internal systems and technologies to manage processing and communication. The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction.
DRIVER FULLILLMENT CENTER
Print title, registration and tax documents based upon owner, state and specific client or vehicle instructions assign ownership to ensure compliance within state and county statutes.
Identify, analyze and research to resolve state, county, and province license and title rejections and or questions pertaining to title, registration and tax.
To create, update and adjust the print positions on a form through Forms Definition
Order duplicate mso's directly through manufacturer website and follow up until received.
REGISTRATION RENEWALS:
Process registration renewals using the appropriate resource (e.g., electronic transfer, on-line terminal, mail) for each jurisdiction, while achieving department performance standards for accuracy and timeliness
Ensure clients are billed correctly for renewals by verifying registration and service fees.
Reconcile discrepancies using data acquired from Wheels' databases and from vendor reports.
Implore best method possible to keep vehicle legal for client use.
Contact driver or client when jurisdiction requirements (e.g., emissions check, resolve outstanding violations) are needed to complete renewals. Coordinate with other departments to help fulfill missing/late requirements.
EDUCATION and/or EXPERIENCE:
Minimum high school diploma or equivalent
2 years of previous office or customer service experience
Use of SalesForce request management system to engage and respond to client / driver requests.
PHYSICAL DEMANDS:
Speak, hear, and see, and to use hand and fingers for computer keyboard and phone.
Sit or stand for extended periods of time.
Reach above head to pull paper attachments.
SKILLS/COMPETENCIES:
Ability to speak and write clearly, confidently and succinctly in communications with dealers, tag agencies, government agencies, and clients.
Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact.
Multi-task in a fast-paced environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization.
High attention to detail to ensure accuracy and ability to audit invoicing.
Demonstrate excellent follow up and problem-solving skills.
Complete basic math functions to calculate complex tax documents.
Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.)
Proficient with web-based systems and databases and knowledgeable with navigating the internet.
Strong networking skills with the ability to negotiate cost and pricing with various vendors.
Must be self-motivated, work well in a team environment, and demonstrate leadership qualities.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
