American Rock Products., a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.
Position Overview
Whether you're looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you'll coordinate daily deliveries with our customers, and provide answers and solutions to various customer requests. You'll work with a team to provide top-tier customer service, playing an integral part as we work together to build our communities. We work hard, and we have fun doing it!
If you're someone that takes pride in your customer service skills, enjoys finding creative solutions to customer requests, and thrives in a fast-paced environment, you'll feel right at home here with our family. Limited experience? No worries! We'll assist with training to provide you with the skills you need to be successful. If you've got the drive, we'll help you to reach your goals.
Starting Wage Range: $21.00 - $25.90 DOE w/ potential for overtime.
Note: Wage scale for position is the full wage scale an individual can make based on performance, experience, and seniority throughout their time at the company.
Company Benefits:
Family Culture - We treat our team like family
Medical/Dental/Vision/Prescription
Generous Paid Time Off
401k with 5% company match & profit sharing
Potential for Overtime
Opportunities for Internal Mobility
Professional Development Opportunities
Training Provided
Tuition Reimbursement Program - We'll assist with continuing education that aligns with your career goals
Employee Assistance Program
Company Paid Life Insurance
Short- & Long-Term Disability
Earn More with our Employee Referral Program
Company Discounts on products, goods, services, electronics, automotive, travel & more!
Opportunities for Community Engagement
Key Responsibilities (Essential Duties and Functions)
Answer's customer and driver calls in a timely and professional manner
Schedules and tracks orders and deliveries.
Prepare daily schedule for next-day deliveries outlining equipment, personnel, and material needed.
Coordinate deliveries with customers, sales, quality control, operators and other personnel as required regarding special materials needed, customer requirements, plant, and material availability.
Maintain working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
Develop a positive rapport with Ready Mix Drivers, Team members and the customers
Schedule, dispatch and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company
Must be able to work overtime and varying shift including early mornings, late afternoons and Saturdays
Record accurate deliver and product information on order, negotiates delivery times with customers
Enters daily time for all drivers utilizing a time entry system.
Attention to detail is imperative to accurately record delivery and product information into command dispatch system with ability to negotiate delivery times with customers
Must be able to perform in high call volume situations while multitasking with plants, team members in the office while sitting for long periods of time
Take action to avoid potential hazards or obstructions.
Other tasks and duties as assigned to meet business needs.
Promptly communicate with supervisors on any flaws in material.
Other Requirements
Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures
Strict adherence to Company policies and procedures as outlined in Employee Handbook
Willingness to work in a team environment and assist co-workers or supervisors with other duties as required
Timely and regular attendance is an expectation and essential function of this position
Employees will be held accountable for adhering to the workplace schedule
This position is subject to pre-employment drug screen
Participate in and promote an inclusive work environment
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Minimum Qualifications:
High school diploma or general education degree (GED)
Bilingual (English/Spanish)
Demonstrates ability to multi-task and prioritize workloads in a fast paced environment.
Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
Detailed-oriented and thorough in all duties and be able to work extended hours when needed.
Proficient with Microsoft Windows applications, ideally having exceptional typing skills
Excellent organizational, customer service and telephone skills.
Strong written and oral communication skills with high attention to detail.
Ability to work well in a high stress environment.
Ability to perform well in a small team environment.
Ability to deal with problems as the arise in a professional and courteous manner
Preferred Qualifications:
One to two years related experience in call center or customer service position preferred
Trucking related industry experience preferred
Work Environment
Office setting
This position is a largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers
To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation
Ability to sit and stand for extended periods of time
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
American Rock Products, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
