Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials
Job Description
How will you make an impact:
Our team unites deep scientific expertise, a collaborative culture, and rich resources to deliver services that our customers need to achieve their scientific goals - quickly, optimally, and safely. Our pipette services make it faster and easier for our customers to focus on what matters most - delivering answers and innovations that save and improve lives. The Sr. Depot Repaid technician will play a key position in the success of our team y providing maintenance, repair, and calibration equipment solutions. In turn this is a fantastic opportunity for future career development and growth in our organization.
Location: Tewksbury, MA
Hours: Mon-Fri 8am-5pm
What will you do:
Collaborate with customers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer.
Handling Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset.
Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655).
Follow all applicable Standard Operating Procedures (SOP's) and Reference Standards associated with Depot Service and Calibration Laboratory operations.
Education:
A High School Diploma or GED equivalent is the required minimum education.
Technical school preferred.
Experience:
Preferred: +1 Year experience in a technical role
Required: Valid drivers' license
Preferred: Service repair and/or calibration experience
Preferred: Experience in customer service
Knowledge, Skills, Abilities:
Outstanding analytical capability and problem-solving skills
Ability to work in a team environment and influence others to achieve results
Self-motivated with bias for action
Excellent interpersonal and persuasive communications abilities
Substantiated capability to optimally negotiate and close business
Evidence of professional presentation skills
Outstanding follow-up, time management skills, and interpersonal skills
Ability to operate independently, with initiative, and good business judgment
Strong digital literacy including an understanding of Windows, Word, Excel and Access
Ability to learn and develop new processes within our CRM application
Experience within an accredited (ISO 17025) Calibration Laboratory a plus
Physical Requirements / Work Environment
Ability to travel overnight up to 20%
Ability to travel locally to customer sights as needed
Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.
Prolonged periods of sitting required.
What We Offer
Compensation
Competitive Hourly Pay Rate
Additional shift differential for 2nd shift and 3rd shift positions
Annual performance-based bonus
Annual merit performance-based increase
Excellent Benefits
Benefits & Total Rewards | Thermo Fisher Scientific
Medical, Dental, & Vision benefits-effective Day 1
