Equifax is looking for a Customer Service Specialist to join our team! This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues.
This is a hybrid role based out of Louisville, KY.
What you'll do
Responds to customer support inquiries via telephone or written format in an empathetic and Equifax values driven manner
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
Documents customer information and recurring technical issues to support product quality programs and product development
What experience you need
High School Diploma or equivalent
At least 1 year of IT Help Desk or PC experience, or related knowledge
At least 1 year of customer service experience, preferably in a call-center environment.
What could set you apart
Associates or Bachelor's degree in Computer Science, Social Work, Communications or related field
At least 1 year of experience documenting quality assurance processes
At least 1 year of PC configuration and installation experience
At least 1 year experience in a call-center setting
