The AVI-SPL Onsite Project Manager is responsible for managing the overall direction, coordination, implementation, execution, control and completion of specific Systems Integration projects for AVI-SPL customers. Ensuring their projects achieve time, scope, budget, quality, safety and customer satisfaction requirements with the end goals of delivering a world-class Customer Service experience.
Essential Duties and Responsibilities:
Maintain and develop strong relationship with customers with direct interaction with focus on improving customers' perception of service, quality, on time delivery, responsiveness, and problem solving.
Coordinate all project activities, including change management, ensuring timely and on-budget completion of project deliverables meeting client scope and quality requirements, all according to established AVI-SPL Project Management principles and procedures.
Review and acquire a thorough knowledge of contract documents for each assigned project including, but not limited to: project scopes of work, bid drawings and specifications, contract, subcontractor scopes of work, and construction schedules.
Create and manage comprehensive work breakdown structure and project schedule and coordinate/verify appropriate resource scheduling for all required project tasks.
Facilitate internal project kick-off meetings that include key participants from sales, engineering, fabrication, installation, programming, corporate department/third-party resources (as needed).
Facilitate external project kick-off meetings with all necessary external stakeholders as well as applicable internal resources (as required).
Act as the point of contact for all internal and external project communication and documentation for project by keeping accurate files and records of project status and activities.
Respond to communications from customers regarding problems or concerns in a timely and professional manner.
Provide weekly (or as required) job progress reports to all internal and external stakeholders.
Raise any issues to Office Management for proper escalation.
Acquire daily site progress reports from lead technicians and respond to needs identified.
Facilitate ordering of equipment and materials for projects after engineering approval.
Manage equipment distribution and shipping through pick ticketing, packing slip and sign off process requirements. Other duties assigned as needed
Manage all project (equipment, labor, miscellaneous, direct, etc.) expenditures based on project budget throughout the project lifecycle, identify problem areas, spearhead resolution and communicate any issues impacting profitability to management.
Proactively manage the change order process through assurance that any scope, schedule, cost or change of terms are handled in accordance with AVI-SPL change order procedures.
Manage and verify quality of work performed by internal and/or subcontracted resources.
Manage or facilitate the testing and certification of installed systems.
Provide or schedule internal resources to demonstrate systems operation to clients upon project completion.
Ensure all closeout/as-built documentation is created and stored in proper location for service and/or future office reference.
Be available for project team questions/coordination based on specific project working hours/timeline.
Escalation point for both AVI-SPL and the client.
Act as technical resource for all AVI-SPL personnel dedicated to client site.
Maintain and develop strong relationship with customers with direct interaction with focus on improving customers' perception of on time delivery, quality, responsiveness, problem solving and service.
Drive project results to satisfy customer requirements to obtain AVI-SPL Net Promoter Score goals.
Other duties assigned as needed
Skills and Abilities:
Creatively can problem solve and analyze complex problems and generate solutions.
Ability to negotiate conflict and maintain constructive working relationship with people at all levels of the organization.
Ability to balance multiple tasks with changing priorities
Understand AV system functionality and installation processes/techniques
Communicate and interact with internal employees, clients and colleagues in a consistent, professional and courteous manner through both verbal and written form.
Understand and maintain project budgets.
Knowledge of video, audio equipment, live event production
Demonstrate and apply time management skills with attention to detail.
Understand specific project system functionality and installation processes and techniques.
Accurately read and comprehend technical, contractual and construction related documents.
Proficiently use Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat.
Hold and maintain valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards.
Ability to travel to various job sites as required.
Education and/or Experience:
Demonstrated experience managing projects in the Audio Visual, Construction, Technology
Minimum 3 to 5 years of experience as a Project Manager in the Audio Visual, Construction,
Formal education in Audio Visual, Construction, Technology or related field is preferred.
Demonstrated management and leadership experience.
Minimum of a High School Diploma or equivalent is preferred.
Ability to obtain formal approved clearances (Government or system specific) may be required.
Working Environment:
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment as well as client or construction sites. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Personal Protective Equipment (PPE) will be provided as needed when construction site visits are required.
Physical Requirements:
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment.
Direct Reports:
This position does not have direct reports
Work Hours:
40 hours - Mon - Fri, be flexible to work after hours and weekends when required.
AVI-SPL reserves the right to alter work hours and work location as deems necessary
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law
