Galapagos Federal Systems LLC is seeking an experienced and highly skilled level four Voice System Engineer to join our team of qualified, diverse individuals. This role is critical in designing, implementing, and maintaining our advanced voice communication systems. The successful candidate will bring extensive expertise in voice technologies and systems engineering, ensuring our communication infrastructure meets the highest standards of performance and reliability.
As a Voice System Engineer, you will be responsible for designing, configuring, and deploying voice communication systems, including VoIP, PBX, and other related technologies. You will perform advanced troubleshooting and problem resolution for complex voice system issues, conduct system upgrades, migrations, and performance optimizations, and collaborate with cross-functional teams to integrate voice systems with other IT infrastructure components. Additionally, you will develop and implement best practices for voice system security and reliability, monitor system performance, conduct regular audits to ensure optimal operation, provide technical leadership and mentorship to junior engineers and support staff, and create and maintain comprehensive documentation for all voice system configurations, processes, and procedures.
Compensation Minimum: $125,000
Compensation Maximum: $130,000
Job Requirements:
Skills / Experience Required
Secret Clearance
10+ years of experience performing Voice Systems Engineer functions
Provide Certified Nortel/Avaya Tier-3 level support
Install/configure the Government furnished hardware and software.
Perform representative sample tests needed to fully demonstrate that the expansion resources and tasks operate correctly in a voice switching environment.
Resolves complex incidents and service requests independently
Install necessary SIPRNET infrastructures to support secure voice connectivity (fiber, shielded twisted pair, media converter, Tactical Local Area Network Encrypter (TACLANE), network switch)
Perform the Telephone Control Officer functions
Coordinate telecommunication requirements with the Local Base Communications Squadron, Defense Information Systems Agency (DISA), and Defense Information Technology Contracting Office (DITCO)
Provide cellular telephone management functions
Attend meetings as identified by the Government and provide summary/detailed results/impact of meetings upon request by the Government
Extensive experience in voice system engineering, with a strong focus on VoIP, PBX, and related technologies
In-depth knowledge of voice communication protocols, including SIP, RTP, and H.323
Proven track record in designing and implementing large-scale voice communication systems
Strong troubleshooting skills and the ability to resolve complex technical issues
Excellent understanding of network architecture and integration with voice systems
Relevant certifications such as Cisco CCNP Collaboration, Avaya Certified Expert, or similar
Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
Education / Certifications
10 years of experience performing Voice Systems Engineer services
Must possess and maintain an IAT I level certification
Benefits
Medical, dental, vision, disability, and life insurance
Flexible Spending Accounts
401(k)
PTO
Paid Parental leave
Tuition reimbursement
Paid federal holidays
Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
