When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As a National Account Coordinator in the Rental & Used division at Caterpillar, you will coordinates and supports sales activities for Rental National Accounts Team.
What You Will Do:
Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
Consult with dealers and internal business partners on the subject of sales and service support of product to rental "corporate account" customers.
Enhancing processes for customer touch points including equipment sourcing, sales calls, team support, contract management, marketing support, and any additional information needed to support customer growth.
Working directly with customers to collect information, sell additional products and services to current/new customers, and ensure customers' needs are met.
Skills You Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Top Candidates Will Also Have:
Strong understanding of the Caterpillar Dealer Network
Growth mindset and a forward thinker
Excellent communication and presentation skills
Additional Details:
Location: Dallas, TX
Caterpillar operates in a hybrid work environment, requiring a minimum of 3 days per week of onsite, in office work. This is NOT a remote role.
Travel: 25 %, domestic and international
Relocation assistance IS available
Sponsorship is NOT offered
Employee benefit details
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and Pension) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
For more information, visit caterpillar.com. To connect with us on social media, visit www.caterpillar.com/social-media ." #LI # Careers
Posting Dates: November 11, 2024 - November 24, 2024 Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
