The Service Department Administrator works under the supervision of the Service Manager and is responsible for all service department office procedures and other tasks as assigned. Qualified applicants will possess a professional, confident presence with a focus on accuracy, attention to detail, prioritization of demands, timeliness and initiative.
The hourly pay range for this position is: $22.00 to $24.00. This is a non-exempt position and is eligible for overtime.
BENEFITS:
Medical, Dental, Vision, and Prescription Insurance
401k/Roth Retirement Savings Plan with Company Match
Paid Time Off (Vacation, Sick, Holiday, and Bereavement)
Participation in Annual Incentive Plan (AIP)
Gym Membership Reimbursement Program
Family Scholarship Program
Employee Assistance Program
Company Paid Life Insurance
Company Paid Disability Benefits
Modern Machinery is an Equal Opportunity EmployerRequired Skills/Requirements:
Applicant must be reliable, punctual and flexible
Strong computer skills required
10-key skills required
Exceptional customer service
Effective verbal and written communication skills
Must possess a strong work ethic
Strong organizational skills and detail oriented
Must have excellent time management skills
Ability to handle heavy workload
Education/Experience:
High School Diploma or equivalent
Minimum 3 years' experience in equipment or auto industry is helpful but not required
Mechanical knowledge or experience is helpful but not required
Strong computer knowledge and proficient in Microsoft Office products
Demonstrate Modern Machinery's core values and promote the mission and vision of the company
Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals
Maintain and track work orders; see the process through from open to close.
Open work orders
Enter work order stories and other relevant data as it relates to the service/repair
Draft work orders for review and manager approval
Close and invoice completed work orders
Obtain customer PO's when required
Mail finalized customer invoices
File completed work orders
Organize and submit the necessary documentation to the Warranty Department to ensure claims are filed within the designated time frame.
Key Technician's timecards daily.
Reconcile time on a weekly basis and submit completed report to the Payroll department bi-weekly
Key Technician's and other service department personnel's expenses.
Coordinate monthly shop safety and quarterly safety committee meetings.
Attend, transcribe and distribute minutes
Run and update weekly reports.
Open warranty work orders
Oldest 50 work orders
Maintain other Service Department records.
Annual service truck and crane inspections
Technician safety glasses and boot reimbursements
Technician tool inventories
Utilize MSDSonline to manage and maintain branch's safety data sheets.
E-binder maintenance, flash drive updates and new products
Effectively and professionally communicate with all Modern Machinery employees, customers and vendors.
Ability to work with limited supervision.
Perform other job-related duties as assigned by your manager.
The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.
