The IT Operations Manager manages infrastructure-related applications and platforms, with a primary focus on Microsoft / Azure. Day to day, the incumbent will monitor and manage the queue of work coming into the IT Operations team, and effectively assign the work to internal team members or external resources. The IT Operations Manager provides a secure and stable end-user computing environment by managing the deployment, monitoring, patching, maintenance, and troubleshooting of Microsoft infrastructure platforms and applications. The incumbent effectively splits their time between managerial responsibilities and hands on technical work. The IT Operations Manager helps ensure that end user computing platforms and applications operate smoothly and optimize productivity for key users. The IT Operations Manager assists the Information Security team with ensuring corporate security policies are enforced on and by Company systems. The incumbent keeps abreast of new technologies in deployment, monitoring, and security arenas, and identifies and implements technologies and processes that improve the reliability, efficiency, and availability of the overall production environment.
What You Can Offer Us
Ensure internal and external staff maintains problem resolution data, problems are resolved within agreed upon service-level guidelines, and consistent quality service is provided to clients.
Manage internal staff responsible for planning, implementation, and technical support of production solutions.
Ensure management is apprised of operational status and implemented policies.
Support and contribute to processes related to managed service resources
Manage effective service-level expectations and agreements.
Work with the Internal Audit department to satisfy Sarbanes-Oxley Act controls.
Define and monitor multiple project priorities.
Stay abreast of new technologies that can improve the speed and reliability of the IT infrastructure.
Plan projects and set performance goals to drive individual performance.
Other duties as assigned.
Supervisory Responsibilities
Supervise and manage the performance of Systems Engineers.
Review staff through use of performance reports and provide regular constructive performance feedback.
Provide annual performance review and career development plan for all members of the group, including preparing training programs and skill enhancement plans.
What You Need to Succeed
Bachelor's degree in Computer Science or other technical discipline, or at least 3 years of experience managing IT teams responsible for Microsoft / Windows infrastructure required.
At least 3 year of experience managing a technical team and work queue.
At least 3 years of experience deploying and supporting Windows desktop operating systems and applications required.
Experience supporting Microsoft focused infrastructure applications (System Center/ SCCM, Active Directory, Azure Active Directory, InTune, MDT, etc.) required.
Management experience and experience as project leader or senior member of successful project teams preferred.
Strong project background and ability to manage multiple projects and priorities required.
Ability to foster teamwork and interdepartmental communications.
Strong written and verbal communication skills.
Good judgment and analytical skills.
Ability to manage and perform hands-on work.
Strong macro- and micro-level planning and goal-setting skills.
Ability to establish and maintain a high level of user trust and confidence in the group's knowledge of and concern for users' needs.
Ability to effectively adapt to and apply rapidly changing technology.
Extensive knowledge of all Microsoft Windows operating systems and related products.
Solid understanding of the Company's major lines of business and ability to provide reliable, cost-effective operations and production services needed to support its processing requirements.
Strong customer orientation, including the ability to establish and develop a knowledge of and concern for users' needs in the Windows computing department, thereby creating a high level of user trust and confidence.
Strong relationship-development skills resulting in long-term, mutually beneficial client relationships.
Self-motivated; able to work both independently to complete tasks and respond to requests and with others to utilize their resources and knowledge to identify quality solutions.
Strong organization, planning, and project management skills; ability to prioritize tasks for self and team to meet requirements and deadlines.
Strong leadership skills; ability to drive and motivate team to achieve results.
Ability to work in a time-sensitive, high-volume environment.
Ability to identify key contacts for follow-up; excellent ability to communicate project and status updates to team and cross-functionally to ensure understanding.
Good strategic and problem-solving skills to influence decision-making effectively during key negotiations.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
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