We are seeking a NOC Technician I to join American Tower's Network Operations team. The Network Operations team monitors and maintains all of the Company's U.S. Tower division assets, supporting the frontline representation in the field and strategic programs. Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution. As a NOC Technician I, you will drive success with external customers through a sense of urgency, prioritization and independent judgement in gathering and organizing relevant information.
What You Can Offer Us
Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.
Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system.
Respond to customer inquiries and problems; respond to network activities including support of service level agreements.
Perform duties in accordance with documented methods of procedures and technical job aides.
Initiate communications between internal groups, vendors, customers and third-party carriers and partners.
Provide feedback for the use of NOC management applications, tools, processes and procedures.
Open Notice to Airmen tickets ("NOTAMS") via the E-NOTAM websites for outages that impact lighted towers.
Escalate outage events and/or impairments that are not resolved within prescribed timeframe.
Other duties as assigned.
What You Need to Succeed
Associate technical degree or equivalent work experience required. Bachelor's degree preferred.
Experience in a centralized repair, troubleshooting, and testing environment required.
Between 1-3 years of customer service experience preferred.
Approximately 5% travel may be required in support of the position's responsibilities.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
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