Location: Walnut Creek, CA, USA Req Number: Req #1240
Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
We are seeking a full-time, remote IT Business Systems Analyst II position. This position will plan, coordinate, and supervise all activities of the Application Development department which includes analysis of user requirements, procedures, systems analysis, maintenance and support of existing systems, implementation of new systems as well as problem solving to guide system improvements. The Team Lead is responsible for Paradigm applications serving as the primary IT owner and is responsible for all features and functions within the applications, as well as complete logical design, functional specifications, system documentation and quality testing as needed. The Team Lead will supervise the department of business analysts, developers and quality assurance staff in support of the applications and projects. The Team Lead also ensures application integration with other internal and external applications.
The Team Lead holds accountability for leading, delegating and facilitating requirements elicitation sessions among business and technical users, writing business and technical requirements and specifications, providing functional/conceptual/logical design documents, building applicable business case models, supporting the preparation of UAT scenarios and facilitating UAT testing.
The Team Lead works closely with the Project Manager(s) to follow project plans, convey accurate project status, and identify issues and risks. The leader is likely to be assigned to coordinate projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants.
The Team Lead ensures the team prepares application’s workflow charts and diagrams to specify in detail, the operations to be performed by computer programs and the operations to be performed by personnel in system. This includes gathering and analyzing data in support of business cases, use cases, proposed projects, and systems requirements. The manager role is also responsible for directing the department team members in generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues.
Top Roles:
Lead requirements gathering (elicitation, documentation, and management)
Facilitate project customer meetings
Extract and analyze business needs, act as a subject matter expert when appropriate
Explain/document complex technical design in such a way that a business owner can understand
Translate business needs into business requirements documentation (usage cases, process flow diagrams, narrative descriptions, data models)
Perform analytical roles on all phases of a major technology project or multiple projects of medium to large size
Researches and advises on alternative solutions to critical/major business problems
Provide estimation on level of effort for business analysis and high-level development and quality assurance efforts
Prepares project execution plans, manages and assesses project risk
Identifies and engages appropriate technical and business resources needed for successful project execution Leads regular project reviews with customers and stakeholders
Document "Lessons Learned"
Perform system test planning and execution
Develop and deliver training materials and provide instruction when necessary. Act as project Subject Matter Expert for training development
Enforce and adhere to organizational processes and standards. Experience using formal software development methodologies MSF
Skills:
Strong verbal, written and interpersonal communications
Ability to work well in a team and lead when needed
Customer focus, results orientation, and business sense
Energy, creativity, flexibility and self-motivated
Strong relational data model concepts knowledge and logical data modeling
Intermediate level understanding of SQL language
Healthcare and insurance domain knowledge is a big plus
Project management background is ideal
RESPONSIBILITIES:
Determining and documenting customer business requirements through formal Business Analysis processes. This task involves planning, designing, and developing efficient business, and operations systems in support of core organizational functions and business processes. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.
Business requirements comprehensively documented within functional and technical specifications by writing detailed description of user needs, program functions, and steps required to develop or modify computer program. Analyze and reviews existing computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system. Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required.
Help evaluate the impact of corporate initiatives, goals, and vision upon existing application modules; recommends ways to improve or best utilize corporate information to support actualization of corporate objectives based from understanding of current business process.
Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports.
Provide functional/conceptual/logical design documents/data models, building applicable business case models, preparing and/or implementing UAT scenarios and facilitate UAT testing as documentation of program development.
Ensures continuous user involvement in the analysis, development, and implementation process of new applications, enhancements, fixes through organization of cross-functional meetings and working with the Project Manager to follow project plans, convey accurate project status, and identify issues and risks. Acquires end user sign off of scope requirements. Files documented results of analysis with project documentation.
Support the operations of the Client Support department's systems, including implementation, troubleshooting, maintenance, and support of existing applications. Assists developers to prepare complex datasets or reports which require advanced query or complex business process.
Create and maintain documentation on the system/applications used by the department. Provide inputs in development of conversion and software implementation project plans on assigned projects. Works with developer to coordinate completion of systems change control requests and schedules for movement of application across regions (Development to Acceptance to Production). Obtains (or works with PM as assigned) approvals of project documentation and implementation plan. Files with project documentation.
Coordinate projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants.
Assist managers by providing solutions input in response to the operational and strategic needs of the Client Support department. May research, investigate and make recommendations on new solutions or replacement systems/applications.
Directs or assists in the development of new or revised training materials, and training schedule. Assures all affected functional areas are included and informed. Trains or assists in the training of ITS and user personnel in the conversion, implementation or providing overview of the developed or purchased software.
May assist the software developers in resolution of work problems related to flow charts, project specifications, or programming. May provide assistance to UI development where rules, formatting and display properties can be set in the design time using existing development tool.
Work with the DBA to provide business analysis on troubleshooting of data-related production issues, test and deploy approved solution in accordance with existing release management process.
May work with end users and other ITS personnel to evaluate packaged software. May represent Paradigm at vendor focus or user group meetings. May serve as contact point for technical issues between vendor and Paradigm or with business users within the company.
Develops and delivers communications and awareness plan and activities to support the promotion and use of supported applications. Manages and executes deployment/support plan and activities
Creates and delivers curriculum and materials necessary to train the business leads, help desk resources and application users that will use and support the application
When applicable, manages and responds to user requests for administration and feature specific items related to the supported application
QUALIFICATIONS:
LEVEL II - MUST BE ABLE TO PERFORM ESSENTIAL RESPONSIBILITIES IDENTIFIED ABOVE. Minimum requirements below: Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Works on problems of limited to diverse scope involving task specific or cross-functional teams.
Education - College degree, preferably a B.S. in Engineering, Computer Science or a degree with Clinical focus from an accredited college or university or equivalent experience in programming in a distributed computing environment or clinical/healthcare experience
Experience – Two (2) to three (3) years of work experience business analysis OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position.
Required non-technical proficiencies and knowledge - Ability to effectively and decisively interface with business clients; Ability to interact with individuals at all levels of the organization
Demonstrated quantitative and analytic skills; Ability to make judgments, decisions and suggestions for procedural improvements; Ability to handle fast-paced work flow and multi-task; Detail-oriented and accurate; Ability to develop, understand and translate detailed requirements documentation from business client requirements; Possessing outstanding oral and written communication skills; Adaptive and open to frequent changes in work environment and prioritization; Able to manage multiple competing deadlines
Required technical proficiencies/knowledge - Basic knowledge of common reporting tools and technology; Basic knowledge of database structure and design; Basic knowledge of Software Development Life Cycle and change management; Basic understanding of data transport and interfaces; Basic knowledge of software quality assurance methodology and practice; Basic knowledge of project management methodology and practice; Enhanced knowledge with MS Office; Basic knowledge of MS SharePoint technology (where applicable)
Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
