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Company Description
Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.
PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.8 billion in assets, our purpose is to enhance the lives of those we serve from Mobile County, Alabama to Leon County, Florida.
Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 11 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.
Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?
The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.
Holistic Amenities:
- Up to $15K available for continuing education
- Student Loan Paydown
- Adoption Assistance Reimbursement
- Wellness Programs
- Gym membership reimbursement
- Formal Career Development Resources
- Financial Wellness Resources
- Purchase assistance with computers and fitness equipment
Benefits Package Highlights:
- Generous PTO Plan—20 days for new hires
- Paid Maternal & Parental Leave
- Competitive Retirement Plan
- Competitive medical, dental & vision plans
- Company paid Telehealth services
- Company paid Short Term Disability
- And more……….!
The starting wage for this position is $21.85- $24.58.
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Role: |
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Facilitate functional and soft skill training for new and existing employees. Training content covers: facets of operations and member service including PenAir’s mission and guiding principles, functions, and duties to ensure compliance, product knowledge, service standards, solutions, conflict management and member satisfaction that is critical to the success of the credit union, under the direction of the Learning Facilitation Manager. |
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Essential Functions & Responsibilities: |
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E |
60% |
Conducts job-specific functional training for all Front-Line staff and new hire Onboarding sessions for all employees. Conducts other company-wide training including member experience and conflict management training, training for new products and services, and refresher training. Provides feedback regarding training participant's progress to training participants and appropriate manager/supervisor |
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E |
20% |
Collaborates with Instructional Designers on designing and updating training manuals and related materials. Maintains company-wide knowledge base. Ensures the Knowledge Center, training classes, class resources, and training procedures are up to date with current processes and procedures. Maintains users in job specific systems, tracks enrollment and participation of courses. |
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E |
10% |
Completes Learning & Development HelpDesk requests and updates to Knowledge Center |
E |
5% |
Represents Learning & Development on project teams as assigned. Research, tests processes, develops a training plan, and creates or updates procedures as needed for project |
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N |
5% |
Performs other job-related duties as assigned. |
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Performance Measurements: |
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1. |
Meet all training objectives and goals established for the year. |
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2. |
Maintain an advanced understanding of Credit Union products, services, policies, and procedures, as well an understanding of the Credit Union's mission. |
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3. |
Remain aware of developments in the financial industry that have an impact on the future training needs and to continuously learn about effective training methods and best practices. |
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4. |
Regular reliable attendance. |
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5. |
Demonstrate behaviors consistent with the PenAir Mission and Guiding Principles |
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Knowledge and Skills: |
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Experience |
One to three years of similar or related experience. Symitar experience preferred. Meridian Link loan operating system preferred. |
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Education |
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. |
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Interpersonal Skills |
Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. |
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Other Skills |
- Routinely perform work in controlled shared work area with minimal noise and perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
- Excellent writing skills and attention to detail, with demonstrated ability to research content, work with Subject Matter Experts, and present information clearly, the ability to develop learning content, which includes participant and facilitator guides and presentation materials.
- Ability to effectively work across functional/departmental lines and at all levels of the organization.
- Advanced verbal communication skill, with special emphasis on presentations to both large and small audiences; need good persuasive speaking skills.
- Ability to create an atmosphere which promotes PACU’s Purpose and Guiding Principles by maintaining a high level of personal integrity, presenting a friendly, enthusiastic, and professional demeanor while providing extraordinary service to internal members and fostering teamwork among employees.
- Must be able to perform responsibilities with composure under the stress of deadlines & requirements and must be able to effectively handle multiple, simultaneous, and changing priorities.
- Must be capable of exercising highest level of discretion on both internal and external confidential matters.
- Must be proficient in basic computer skills, Microsoft office and Pen Air specific software.
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Physical Requirements |
Light or low amount of physical exertion |
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Work Environment |
No adverse environmental working conditions noted. |
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