Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.
About the role:
As a Corporate Travel Agent, you are responsible for all aspects of booking travel arrangements (air, hotel, and ground transportation) for TQL employees. This is a high volume, fast-paced sales industry, that requires a 24/7 mentality, attention to detail, and incredible customer service to be successful. Your goal is to ensure a safe and positive experience for those traveling.
What’s in it for you:
$38,100 - $50,000 base salary + performance bonuses
Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing:
Prepare travel arrangements, including but not limited to, air, car and hotel through TQL’s preferred suppliers
Go above and beyond advocating for every customer concern and request
Provide travel quotes and related information in response to travel requests
Reconcile purchases and audit travel expenses
Stay current with corporate travel trends, regulations and changes in the industry as well as the TQL travel policy
Process customer transactions, paperwork and reports efficiently
Manage after hour calls/weekend coverage 1x/month
What you need:
2+ years of corporate travel, airline or travel agency experience
Global Distribution System (GDS) experience preferred (Smartpoint+,Apollo, Worldspan or Sabre)
Concur Travel skills preferred
Excellent communication, phone etiquette, and listening skills
Extreme attention to detail and organizational skills with the ability to handle multiple tasks and requests effectively
Ability to build and maintain relationships
Thrive with tight timelines and limited supervision
Proficient with the Microsoft Office Suite
Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245
