Job Description:

Position summary

As an Account Manager you will be responsible to provide professional support to new and existing clients to ensure overall satisfaction with the goal to meet and exceed client expectations. Solve routine problems independently along with programming new accounts and updating existing accounts.

Qualifications

You are required to have:

• High school diploma or GED


• A minimum of 2 years experience working in a call center setting


• Understanding of call center operations


• Proficient in Microsoft Office, particularly Word and Excel


• Strong working knowledge of the Infinity System


• Excellent organizational and customer service skills


• Ability to multitask

Additional preferred qualifications:

• 2 year associate degree

Schedule

Hours for this position are Monday-Friday, 8:00AM-4:30 PM.

Location

This position will be located in Roseville, MN.

Benefits

Arvig offers a competitive wage and an excellent benefits package, including health, dental and vision insurance, 401K, Employee Stock Ownership Plan, PTO, holidays, education reimbursement, company service discounts and FREE internet*

Minnesota's Small Town, Employee-Owned Tech Giant

As one of the largest independent broadband service providers in the nation, Arvig serves residential and business customers throughout Minnesota and beyond. Headquartered in Perham, Minnesota, Arvig provides broadband and telecommunications services, including high-speed internet, TV, phone, home and farm security and business services.

With approximately 900 employees, we keep our quality standards of ownership, engagement, efficiency and knowledge top-of-mind as we conduct business every day. Our culture is built on leadership behaviors integral to our success, which include courage, humble, open-mindedness, integrity and respect. Having the best employees anywhere is what we consider to be the Arvig Advantage.

Women and minorities encouraged to apply.

We are unable to sponsor H1B visas.

*At your primary residence located in an Arvig service area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Experience (NS)

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