Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Hourly: $25.70 - $34.60 (Amount based on relevant experience, skills, and competencies.)
About This Job
The Technical Account Manager has primary responsibilities that include Application Set Up/Support and Technical Liaison. The Technical Account Manager serves as a business / technology liaison between internal / external RLPS Division customers and technical members of project teams, including 3rd party vendors to research and/or implement information technology solutions with business initiatives.
Basic Technical Implementation of Commercial Payments products and services will be the primary duty for this position. The Technical Implementation includes but is not limited to software setup, participating in weekly client calls during the implementation phase, requirements gathering and providing client training on the software. Trainings are typically provided via a web meeting, however, on occasion an in-person training at the client's location may be required.
Essential Functions
Provide level II technical support with limited research and recommendations on issue resolution
Identify and document business and testing requirements for defined projects; translate requirements into specifications for technical project members
Communicate customer issues and questions, project updates, system problems, etc., to technical and non-technical individuals
Provide support to clients in resolving basic to moderate technical issues
Collaborate and coordinate problem-solving efforts between clients and IT or third-party vendors, software support, investigation and analysis of problems related to the analyst area of responsibility
Notify and prepare end-users for system outages, releases, and enhancements
Act as a liaison and escalation point between clients and service providers
Administer system change control and maintain system access in test and production environments by adhering to policies/procedures and documenting all changes
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Intermediate knowledge of technical concepts, terminology and file formats/structures
Ability to occasionally travel overnight as needed, typically, less than 25% of the time annually
Ability to write reports, business correspondence, and procedures
Ability to effectively present information and respond to questions from managers and staff members
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standards exist
Demonstrated decision making, analytical and problem-solving skills, as well as technical aptitude
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate to Advanced level proficiency with Microsoft Word, Excel, PowerPoint, Microsoft Project, Visio and Outlook
Education & Experience
Bachelor's degree with emphasis in Business Management, Computer Information Systems, or related area or equivalent combination of education and work experience required
2+ years related technical support experience required
Previous experience working with Customer Relationship Management tools such as Salesforce and Zendesk or application and lifecycle management tools like Jira or TFS is preferred
Basic accounting knowledge preferred
*Hybrid Schedule: In office 2 days per week
**Level of role is determined by knowledge, experience, skills, abilities, and education
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Systems Analyst I and II - Commercial Card job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $25.70 to $34.60 per hour.
#LI-Hybrid
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 1000 Walnut, Kansas City, Missouri 64106
