Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Hourly: $19.50 - $19.50 (Amount based on relevant experience, skills, and competencies.)
About This Job
The main purpose of this job is to support Lockbox Remittance Processing services. This includes providing expedited collection and processing of different types of payments and correspondence for our customers and electronic documentation.
Work Schedule: Monday - Friday: 7:00am - 3:30pm
Essential Functions
Perform customer service research required to resolve issues timely manner
Act as primary liaison and point of escalation between internal clients, Systems Support, Information Technology, and management
Create and update processing procedure documents to ensure they are kept up to date and accurate
Review transactions and related documents and verify work processes to ensure completeness, accuracy, and conformance to established service levels and applicable policies and procedures
Balance and reconcile deposits to department reports
Deposit checks based on Image Cash Letter (ICL) totals that balance for file sent to transit
Perform inventory control and supply ordering
Lead workflow and ensure that department procedures and quality goals are met
Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Ability to trouble shoot and escalate system issues to manager as needed
Ability to serve as a mentor and train team members
Ability to ask questions, identify opportunities for improvement, offer solutions to more complex issues, then retain information and apply details and logic to future situations
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Advanced level proficiency with Microsoft Word, Excel, Teams, and Outlook
Manual dexterity and eye-hand coordination
Ability to lift and move mail trays weighing up to 15 pounds
Repetitive hand movement
Ability to stand for up to 8 hours may be required
Education & Experience
Associate's degree in Business Administration or related field, or equivalent combination of education and experience required
3+ years of payment processing or related experience in production environment experience required
Experience coaching and mentoring team members preferred
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is for the Remittance Processing Specialist job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base hourly range is $19.50.
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 811 Main St, Kansas City, Missouri 64105
