The Credit Services Representative is responsible for assisting Credit Relationship Managers in collection of past due balances, processing lien waivers, reconciling discrepancies, and performing daily audits of our Business Process Outsourcing (BPO). This role will be key in helping to identify areas of opportunity to improve our internal processes that help to mitigate reconciling issues on accounts as well as being instrumental in guiding the BPO on our internal processes. The CSR will also handle special areas of focus for improvement and special projects as assigned. The CSR will be knowledgeable in our systems, policy and procedures to serve as a backup to the Credit Relationship Managers.
Job Responsibilities
Contact Customers with Delinquent balances
Compile and Analyze Credit information to support Credit File Reviews
Processing of All Lien Waivers
Reconciling Discrepancies and identifying areas of opportunity to improve
Daily audits of the Business Process Outsourcing
Back up Credit Relationship Managers when needed
Manage Sales Tax Exemption Certificates
Minimum Requirements
2-year college degree or equivalent
4+ years credit collection experience
Excellent verbal and written communications
Proficient with Microsoft Word, Excel, and Knowledge of Teams
Credit Analysis and understanding of sales tax exemption certificates
Excellent Time Management
Works well with others
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
