Job Description:

Job Summary

The Credit Services Representative is responsible for assisting Credit Relationship Managers in collection of past due balances, processing lien waivers, reconciling discrepancies, and performing daily audits of our Business Process Outsourcing (BPO).  This role will be key in helping to identify areas of opportunity to improve our internal processes that help to mitigate reconciling issues on accounts as well as being instrumental in guiding the BPO on our internal processes.   The CSR will also handle special areas of focus for improvement and special projects as assigned.  The CSR will be knowledgeable in our systems, policy and procedures to serve as a backup to the Credit Relationship Managers.

Job Responsibilities   

• Contact Customers with Delinquent balances 


• Compile and Analyze Credit information to support Credit File Reviews


• Processing of All Lien Waivers


• Reconciling Discrepancies and identifying areas of opportunity to improve


• Daily audits of the Business Process Outsourcing


• Back up Credit Relationship Managers when needed


• Manage Sales Tax Exemption Certificates

Minimum Requirements

• 2-year college degree or equivalent


• 4+ years credit collection experience


• Excellent verbal and written communications


• Proficient with Microsoft Word, Excel, and Knowledge of Teams


• Credit Analysis and understanding of sales tax exemption certificates


• Excellent Time Management


• Works well with others

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

General Administration

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