Job Description: This position, the Nurse Case Manager Senior Analyst, through the case management process, will promote the improvement of health outcomes to members and assist those members experiencing the burdens of illness and injury. The Case Manager will assess, plan, implement, coordinate, monitor and evaluate options and services to meet an individual's health needs within case load assignments of a defined population based on business perspectives.

The Nurse Case Manager will promote quality cost-effective outcomes managing care needs through the continuum of care utilizing effective verbal and written communication skills and a consumerism approach through education and health advocacy to members serviced.

Ability to work independently and effectively communicate to internal and external customers in a telephonic environment.

Responsibilities:

• Establishes a collaborative relationship with client (plan participant/member), family, physician(s), and other providers to determine medical history and current status and to assess the options for optimal outcomes.


• Obtains informed verbal consent and takes all steps to obtain written consent as appropriate.


• Promote consumerism through education and health advocacy.


• Assesses member's health status and treatment plan and identifies any gaps or barriers to healthcare. Establishes a documented patient centric case management plan involving all appropriate parties (client, physician, providers, employers, etc), identifies anticipated case results/outcomes, criteria for case closure, and promotes communication within all parties involved.


• Implements, coordinates, monitor and evaluate the case management plan on an ongoing, appropriate basis.


• Adheres to professional practice within scope of licensure and certification quality assurance standards and all case management policy and procedures


• Participates in unit and corporate training initiatives and demonstrates evidence of continuing education to maintain clinical expertise and certification as appropriate.


• Demonstrates sensitivity to culturally diverse situations, clients and customers.

Minimum requirements:

• Active unrestricted Registered Nurse (RN) license in state of residency. Compact RN license required.


• Two years full-time equivalent of direct clinical care to the consumer.


• Ideal candidate would have previous case management experience with the Medicare/Medicaid population. Model of Care documentation requirements, care coordination working with hospital settings and Primary Care Physician offices.


• Knowledge of community resources is also helpful.


• Excellent verbal and written communication and interpersonal skills


• Ability to learn new processes and systems quickly Strong time management and organization skills


• Ability to prioritize the work Strong research and analytical and problem solving skills


• Ability to work independently


• Knowledge of managed care preferred. Effective coaching/education skills Ability to work in rapidly changing environment


• Experience Senior population Chronic conditions


• Ability to work with people with significant educational and or socioeconomic barriers impacting their health Education

Preferred requirements:

• Within three (3) years of hire as a case manager, the case manager will pursue CCM certification.


• Excellent time management, organizational, research, analytical, negotiation, communication (oral and written) and interpersonal skills


• Strong personal computer skills, MS word, Excel, Outlook experience, and Internet research desired


• Strong skills in the following areas: teamwork, conflict management, assessment complex issues, ability to recommend changes and resolve problems through effective decision making


• Experience in medical management and case management in a managed care setting is highly desirable


• Knowledge of managed care products and strategies


• Demonstrated sensitivity to culturally diverse situations, participants and customers

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.