Job Description:

Williams Lea is hiring for an Office Services Supervisor for our Philadelphia office to work Monday to Friday 9:00 am to 6:00 pm!




Pay: $57,400/year



Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)


• 401k Retirement Savings Plan Including Employer Match


• Paid Time Off (PTO)


• Life Insurance


• Paid Parental Leave


• Short-term & Long-term Disability


• Healthcare & Dependent Care Flexible Spending Accounts


• Domestic Partner Coverage


• Commuter Benefits


• Legal Assistance


• Employee Assistance Program (EAP)


• Additional Employee Perks and Discounts

The Office Services Supervisor is an independent leader, helping manage the day-to-day people, operations and client relationship within anaccount..



Job qualifications

• Bachelor's degree or equivalent experience


• 3 or more years'proven experience ina customer service environment, legal or financial services industriespreferred


• 3 or more years'experience inoffice support including a combination of administrative, facilities, hospitality, reception, reprographics andmailroom


• Understanding of USPS regulations


• Understanding of reprographics equipment and usage


• Intermediate Microsoft Office Word and Excel skills


• Basic Microsoft PowerPoint skills


• Prior experience managing vendorspreferred


• Basic P&L understanding a plus


• Demonstrated experience prioritizing competing priorities under tightdeadlines


• Exceptional communication skills, both written and verbal


• Good attention to detail

Job duties

• Ensure team provides outstanding service to client, while building strong customer relationships


• Create an environment conducive to service expansionsand new businessopportunities


• Maximize profitability through the effective utilization of labor andresources


• Immediately resolve anyoperational problems orissues


• Produce required reports onschedule


• Coordinate workflow within the team, prioritizing jobs anddelegating duties toassociates


• Balance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendormanagement


• Monitorwork flowto ensure jobs are completed efficiently,accurately and withindeadlines


• Train new employees on policies and procedures


• Address performance issues among team members


• Work with manager to create development plans and challenging assignments for teammembers


• Escalate to manager client or team concerns to proactively resolveissues

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.


Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.


We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.


It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.


Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.


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