Requisition ID: 61269 Title: Sr Business Systems Analyst SAP CS/SM Division: Arthrex, Inc. (US01) Location: Fort Myers, FL
Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a SAP CS/SM Business Systems Analyst who works directly with the Customer Service departments within Arthrex to develop efficient, well structured, well documented technical solutions for SAP Customer Service /Service Management (CS/SM). Responsible for hands-on functional configuration in SAP CS/SM & SD modules. Provide SAP CS/SM support performing required system configuration, various testing activities (regression and project related), along with following the established change management process. A successful candidate must be able to analyze and document business flow from end to end. Excellent communications and analytical skills, strong technical project management skills and a Bachelors' degree will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.
Main Objective:
Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization's on-premise and cloud computing SAP applications in CS/SM (Service and Repairs) area
Essential Duties and Responsibilities:
Responsible for hands on functional configuration in SAP CS, SM and SD modules.
Demonstrates expertise in Arthrex core application systems
Proficient in application configuration, including multiple add-on products/modules
Participates in gathering user/customer requirements and quantify appropriate actions
Analyzes business process potentials for streamlining and improvements in efficiencies
Partner with the business and jointly develop technology enabled solutions
Refine and enhance solution designs based on industry standards and global best practices
Provides functional consulting on complex SAP projects including rollouts
Design and deliver high quality solutions through system configuration and/or development that meet overall business requirements in the areas of responsibility
Interface with COE functional experts and business process owners to facilitate process improvement and develop new functionality
Organize workshops and proof of concepts (POC) in SAP for the solutions offered
Develop documentation for systems and processes
Effectively complete transfer knowledge to the customer for on-going support
Develop and manage project plans for subject area
Design, document, and implement unit, integration, and parallel test plans.
Participate in user functional and technical specification creation
Able to communicate technical information in a non-technical manner to Business team
Degree in Computer Science or related field preferred.
5 years of hands-on experience with SAP CS, SM, SD required
Hands-on experience with SAP ECC required.
Understanding of the ASAP methodology
Must have experience configuring and delivering SAP solutions with Service Contracts; Warranties; Notifications; Repair Orders; Service Orders; Pricing; Resource related billing.
Experience working with business process flows for consignment sales.
Experience working with functionality of Equipment; Serialization; Task lists, SAP Installed Base
Must have experience with Customer Service / Service Management and Repair, configuration.
Familiarity with integration touch points with other functional areas - Materials Management (MM), Sales & Distribution (SD), Production Planning (PP) and Service Management (SM).
SAP Experience in the medical devices, biotech, healthcare or Pharma industries
Experience with SAP Solution Manager
Experience with SAP Add-ons/Bolt-ons is a plus
ABAP debugging experience is a plus
Knowledge and Skill Requirements/Specialized Courses and/or Training:
A self-starter and has the ability to deliver and be adaptable in understanding functional and technical requirements associated with SAP CS, SM and SD.
Ability to analyze user needs and architect complete solutions satisfying end-to-end process requirements/impact.
Ability to listen, understand, and facilitate process improvements.
Excellent analytical and problem-solving skills.
Must have a focus on customer satisfaction.
Must be able to work independently with little direction/supervision.
Must be adaptable and capable of absorbing new concepts and situations rapidly.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.