Helpdesk Associate at U.S. Renal Care

Posted in General Business about 12 hours ago.

Type: Full-Time
Location: Plano, Texas





Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


  • Provides Helpdesk coverage and support; this includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person
  • Provides Help Desk dispatch coverage for coordinating Helpdesk assignments, priorities, job schedules, completions and user notifications and follow up
  • Handles back-up duties in software installation & troubleshooting as required
  • Serves as initial point of contact from the IT department for new users
  • Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed
  • Maintains accurate inventory of IT equipment
  • Coordinates repair of IT hardware and keep track of warranty information





More jobs in Plano, Texas


Comcast

Cigna

Sonesta Hotels International Corporation
More jobs in General Business


University of Wisconsin Hospitals and Clinics Authority

University of Wisconsin Hospitals and Clinics Authority

University of Wisconsin Hospitals and Clinics Authority