JOB DESCRIPTION

Oversee CAT and Contingency Support of internal and external variable resources with emphasis on IA management. Includes field and desk work of personal and commercial claims. Administer training, develop technical claim capabilities of others. Manage claim inventories, metrics, customer service and outcomes.

Key Responsibilities:

• Resource Development- Provide technical training and oversite of Independent Adjusters and Internal Variable CAT and Contingency support (including Team Leads from IA firms).
• Best Practices/Customer Service- Ensure Best Practice, Compliance and Customer Service results are met through appropriate coaching and development of Chubb standards.
• Learning and Development- Identify skill/knowledge gaps of individuals and format appropriate training plans.
• Claims Technical- Assist with technical items such as coverage questions, damage assessment and reviewing/approving denial letters.
• CAT Response and Logistics- Works closely with CAT and Property leaders to coordinate CAT response of variable and/or deployed resources.
• Technology- Provide technical training on systems and estimate platforms.
• Onboarding and Offboarding of resources relative to IT and inventory management. In times where we are not in major CAT events - assist the broader Property Teams with onboarding processes related to IT and other equipment (tasks formerly completed by onboarding delegates).
• In non-peak CAT times coordinate with CAT Leader, NDU/Field Property Leaders and CTO team on coordinated training opportunities to the broader organization. A technically prepared team is a must for CAT response and this role will assist with delivering training.
• Ensure that our IA's and Variable Resources are operating in close coordination with Field Property/CAT/NDU teams as needed to include load balancing of work, utilization of internal tools (Smart Assign, Tymetrix, Xact, etc. where applicable).
• Ensure performance management / quality of work measures are in place on key metrics (cycle time, survey, closing ratio, file activity, etc) for IA's serving on CB's response team. If poor performers are identified - act swiftly to offboard the resource so as to not jeopardize our response/CB brand.

QUALIFICATIONS

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  ABOUT US

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  
  

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.