We anticipate the application window for this opening will close on - 20 Nov 2024

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
The Sr. Engineering Supervisor will report into the Global Robotics Service and Support, Service Operations organization. You will serve as a key role in in leading a team of engineers and technicians to pro-actively identify issues in returned capital equipment. You will work closely with the cross-functional groups to ensure that the issues are robustly investigated using core engineering principles.

This position is responsible for ensuring that complaint analyses are correctively identified, proposing corrective actions that will eliminate failure modes, ensuring corrective action compliance with Quality and Regulatory requirements, and documenting your results in technical summaries. Additionally, the Sr. Engineering Supervisor will work with Post Market Vigilance to proactively identify any emerging trends and provide technical council to management about these trends and their risk to the business.

You will develop processes for lab workflow, complaint analysis, and testing of all Service Returned Material Authorization (RMA) products for the Medtronic Surgical Robotics Platform. Your team may perform service and repair of designated electronic or mechanical products in the most efficient manner, adhering to established quality standards. You may work with the site Engineering, Manufacturing, Quality teams, including the Complaint department to determine product failures. You will also be responsible for complying with all local and global policies and procedures.

Other areas of contribution include providing feedback to product development teams related to activities performed in complaint analysis and repair. Support the design for service process by identifying areas of improvement and translating those into service requirements.

Accountability for mentoring, developing and coaching staff on meeting/exceeding performance expectations and defined objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.

Location: North Haven, CT (on-site)

Travel: Approximately 10%

• Lead and manage a team of engineers and technicians to deliver high-quality products on time and within budget

• Develop and implement engineering processes and best practices to improve efficiency and productivity.

• Collaborate with cross-functional teams to ensure alignment on project goals and timelines.

• Provide technical guidance and mentorship to team members to foster their professional growth.

• Identify and mitigate project risks and communicate status updates to stakeholders.

• Manage resource allocation and budgeting to ensure optimal use of resources.

• Continuously evaluate and improve team performance through regular feedback and performance reviews.

• Analyze product failures, perform troubleshooting, identify root cause, and verify corrective actions.

• Aid in the development and improvement of complaint analysis strategies and technical management efforts to identify and correct issues relating to device failures in the field.

• Effectively communicate and influence the outcome of a complaint investigations in a high energy, cross-functional team and multi-site environment that includes R&D, Regulatory, Quality, Procurement, Supply Chain, Supplier Quality/Development and Manufacturing/Operations.

• Communicate complaint analysis findings coherently and accurately to management and provide technical input to their decision-making processes.

• Communicate findings in thoroughly documented reports.

• Create and maintain a searchable database of technical summaries related to failure investigations.

• Understand the application of various complaint and failure analysis techniques and their relative advantages.

• Drive the development and manage the execution of complex experiments and tests (including writing and executing protocols) on existing product lines to qualify and investigate manufacturing issues, analyze results, make recommendations, and develop reports.

• Be the subject matter expert in key fields related to the manufacture and repair of Class III medical devices.

• Plans, directs and implements all aspects of the company's design and development of new medical device products or software systems.

• May develop, evaluate, implement and maintain technical quality assurance and control systems or reliability systems and standards pertaining to materials, techniques, or company products.

• Oversees the investigation and evaluation of existing technologies.

• Guides the conceptualization of new methodologies, materials, machines, processes or products.

• Directs the development of new concepts from initial design to market release.

• Manages feasibility studies of the design to determine if capable of functioning as intended.

• Monitors documentation maintenance throughout all phases of research and development.

• Organizes the coordination of activities with outside suppliers and consultants to ensure timely delivery.

• Selects, develops and evaluates personnel to ensure the efficient operation of the function

• Perform other duties and responsibilities as assigned.

Required Knowledge and Experience

• Bachelor's degree in engineering or another technical discipline with 3 years of experience in engineering

OR

• An advanced degree in engineering or another technical discipline with 1 year of experience in engineering

Nice to Have

• 4+ years of medical device engineering experience

• 
  Complaint Investigation experience in the medical device industr y
  

• Previous experience supervising or mentoring junior team members

• Experience in leading and serving in a technical role for Complaint Analysis or Reliability Engineering

• Experience with a robotics platform or complex mechanical system

• Extensive knowledge and understanding of principles, theories, and concepts relevant to engineering, especially product development, manufacturing engineering, and failure modes

• Experience with a variety of software packages, e.g. JIRA, Agile, SAP, etc.

Physical Job Requirements - Physical capabilities to perform the job :

• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is required to interact with a computer, communicate with peers and co-workers, and sit for prolonged periods of time doing computer based work.

• Employee must occasionally lift and/or move up to 50 pounds.

• The noise level in the work environment is usually moderate.

• Typical office and lab working environments.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$117,600.00 - $176,400.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.