Responsible for software and subject matter training, documentation, and support to the end-user who utilizes the Epic patient accounting information system. Deploys revenue cycle training and coaching initiatives in accordance with new processes, Epic and other software upgrades and end-user needs. Assists in development reinforcement training tools designed to provide supplemental knowledge and skills.• Required: High School diploma or GED
• Preferred: Associate's or Bachelor's degree
• 3 - 5 Years equivalent experience.

• Self-directed and extremely dependable, demonstrated initiative.
• Ability to troubleshoot problems and issues.
• Excellent interpersonal/communication skills, including telephone and clerical skills.
• Must be detail oriented.
• Demonstrated ability to quickly learn new software desirable.
• Proficiency in the use of Epic functions and subject matter expertise in Registration and/or Patient Accounting areas, i.e., Billing; Follow-Up, Payment Posting; Collections.
• Experience in the development and/or deployment of Epic training and/or testing scenarios.
• Proficiency in the use of various software applications, including Microsoft Office products.
• Prior experience in the deployment of business process education programs.
• Analytical thinking, ability to consider alternatives, and orientation to excellence.
• Ability to listen responsibly, respond in a way that shows others that their concerns or issues are understood, and offer support or solutions.
• Effective and professional oral and written communication skills.
• Professionalism and promotion of positive morale.
• Customer service orientation and ability to function as an effective team member.
• Ability to work in a fast-paced, multi-faceted environment.• Supplement new hire and deliver reinforcement/change training.
• Instructs courses in a group environment and one on one.
• Present information using a variety of instructional techniques and formats such as simulations, group discussions, and lecture.
• Evaluate the effectiveness of the reinforcement/change training.
• Coordinates effectively with team members.
• Provides learning and application support to end users within assigned areas.
• Participates and contributes to the assessment and ongoing development of training programs (New Hire, Annual Competency, Refresher Training, etc.).
• Participates and contributes to problem and issue identification and resolutions.
• Demonstrates flexibility in meeting educational needs of customers.
• Works with a variety of subject matter experts in defining application end-user and trainer course materials, i.e., job aids, instructor-led handouts, on-line help (Epic User Web).
• Prepares specific job aids for reference materials.
• Participates in conducting and evaluating application and training events.
• Provides ongoing support for maintenance and refinement of application training, associated materials, and delivery mechanisms.
• Project Task/Assignments such as a Standard Operating Procedure (SOP).
• Conduct needs assessments to develop the basis for developing reinforcement/change training.
• Interview subject matter experts or conduct research to develop instructional content.
• Present and make recommendations regarding course workshops and training.
• Assist in determining the required materials for specific workshops and making appropriate logistical arrangements.
• Prioritize projects/assignments in logical steps and budget time required to meet deadlines. Communicate and escalate issues to management when deadlines are not met.
• Other duties as assigned:
• Demonstrates ability to troubleshoot basic hardware and software problems.
• Attend operational meetings.
• Provide additional support to management as needed.• Supplement new hire and deliver reinforcement/change training.
• Instructs courses in a group environment and one on one.
• Present information using a variety of instructional techniques and formats such as simulations, group discussions, and lecture.
• Evaluate the effectiveness of the reinforcement/change training.
• Coordinates effectively with team members.
• Provides learning and application support to end users within assigned areas.
• Participates and contributes to the assessment and ongoing development of training programs (New Hire, Annual Competency, Refresher Training, etc.).
• Participates and contributes to problem and issue identification and resolutions.
• Demonstrates flexibility in meeting educational needs of customers.
• Works with a variety of subject matter experts in defining application end-user and trainer course materials, i.e., job aids, instructor-led handouts, on-line help (Epic User Web).
• Prepares specific job aids for reference materials.
• Participates in conducting and evaluating application and training events.
• Provides ongoing support for maintenance and refinement of application training, associated materials, and delivery mechanisms.
• Project Task/Assignments such as a Standard Operating Procedure (SOP).
• Conduct needs assessments to develop the basis for developing reinforcement/change training.
• Interview subject matter experts or conduct research to develop instructional content.
• Present and make recommendations regarding course workshops and training.
• Assist in determining the required materials for specific workshops and making appropriate logistical arrangements.
• Prioritize projects/assignments in logical steps and budget time required to meet deadlines. Communicate and escalate issues to management when deadlines are not met.
• Other duties as assigned:
• Demonstrates ability to troubleshoot basic hardware and software problems.
• Attend operational meetings.
• Provide additional support to management as needed.