Posted in Information Technology about 14 hours ago.
Type: Full-Time
Location: Carrollton, Georgia
Eagle Advantage Solutions (EAS) is looking for a Help Desk Technician to add to its small team in Carrollton, Georgia. As a Help Desk Technician at EAS, you will work in a dynamic group environment in support of our law enforcement, education, and airline customers. You will perform a wide variety of Level 1 and Level 2 IT support tasks related to our proprietary software and the computer hardware our applications run on.
We do offer regular telecommuting for this position after your first 90 days. You must be willing and able to commute to the EAS office in Carrollton, Georgia, daily during this time. Once the first 90 days are over, you will be able to work from home while having to come to the office at least one day per week. You must also be able to work a standard, daytime, M-F schedule, plus some night and weekend periods from your own home when on call.
When hired, and once every two years thereafter, you must successfully pass fingerprint-based FBI background checks and web-based training courses on criminal justice data security.
What your role will be:
You will answer customer telephone calls and e-mails. You will enter customer issues into a ticketing system, and escalate unresolved problems or concerns to senior technicians, supervisors, or engineers. You will learn, install, test, and troubleshoot the company’s proprietary software and related databases. You will resolve basic problems related to computer hardware and peripherals, common software applications, and Windows operating systems. You will collaborate with team members and other departments to resolve problems or complete special projects.
What we’re looking for:
What will make you stand out:
What we offer:
About Us:
Eagle Advantage Solutions, Inc., is a top provider of public safety solutions in the Southeastern US. Our staff members excel at software design and information technology. Originally founded in 1998 in Carrollton, Georgia, we now proudly serve more than 250 sheriff's offices, police departments, school systems, and similar government agencies in the region, along with airlines and airports across the country. Our high internal standards and dedication to complete customer satisfaction allow us to offer the best service and support in the industry.
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