Working at Marsh means joining a team of diverse thought leaders across the globe, dedicated to helping clients manage some of the world's most challenging and complex risks. From how to proceed during a pandemic to concerns about cryptocurrency, to the latest game changers for the sports or entertainment industries, our colleagues are out front tackling some of the most pressing, compelling and important issues of the day.
We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in the Austin - Lakeline office. This is a hybrid role that has a requirement of working at least three days a week in the office.
Insurance Operations Supervisor - Placement Data Management Group
Insurance Operations is responsible for the day-to-day delivery of the company's insurance solutions. We provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Supervisor is a seasoned leader who guides an experienced support team, making sure they are productive and meeting objectives, while helping them to resolve the more difficult issues they face.
What can you expect?
You will supervise a small, highly skilled team, managing resource planning, monitoring workflows, overseeing day-to-day operational activities, and measuring and reporting on team productivity and individual performance to ensure a productive and engaged team
You will build relationships with Marsh colleagues from multiple remote offices and drive continuous improvement for the department as well as the company
You will work closely with the other teams and be responsible for communicating feedback within your team and supported offices, identifying trends, evaluating/resolving any escalated service issues, and playing a key role in the growth of the department
You will attend a robust training program of classroom, side-by-side, and on-the-job training; we will provide the required insurance knowledge to be successful while learning our systems
We will count on you to:
Provide day-to-day oversight and people management of a team of coordinators and specialists who are handling policies and submitting them to the Invoicing team
Manage, lead, and coach colleagues to achieve internal KPIs and client satisfaction, identifying any knowledge gaps and offering training opportunities
Partner with other team members and stakeholders to identify continuous improvement opportunities
Analyze data to determine trends, and present those findings across teams
What you need to have:
5+ years of total work experience, with 3+ years in commercial lines insurance
Previous team supervisory experience
Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done
Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook
Technical reporting capabilities - ability to analyze data from multiple sources, pull out pertinent data, process data in an Excel spreadsheet, and collate findings into a report to present week-over-week, month-over-month, and year-over-year trends
Experience with root cause analysis
What makes you stand out?
Managerial aptitude - desire to coach, mentor, and develop the team you are supervising
Bachelor's degree preferred
Soft skills: ability to build strong relationships and build rapport with internal colleagues and carriers; ability to achieve outcomes by collaborating with stakeholders
Commercial Property & Casualty experience a plus
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
