Field Support Analyst I



Location: This position will work a hybrid model (remote and in office 3 days per week). Ideal candidates will live within 50 miles of our Pulse Point location in Meridian, ID.


The Field Support Analyst I is responsible for providing installation, repair and maintenance for desktop PC technologies and systems, including the hardware, operating systems, applications, and peripheral equipment.



How you will make an impact:

• Acts as technical support specialist for onsite and expanded team.
  
  


• Oversees asset management.
  
  


• Evaluates hardware and software issues and assists in identifying requirements for solutions.
  
  


• Provides basic training to users for new installations.
  
  

• Requires an AA/AS degree in Information Technology, Computer Science or related field of study and a minimum of 1 year experience with PC and operating systems; or any combination of education and experience, which would provide an equivalent background.
  
  


• Requires Dell hardware certification.
  
  

• Prior experience as a technical specialist strongly preferred.
  
  


• Microsoft A+ and Network+ certifications strongly preferred.
  
  


• Experience with computer technology strongly preferred.