Program Director




Location: This position will work a hybrid model (remote and office). Ideal candidates must live within 50 miles of a PulsePoint location.


The Program Director is responsible for the development and ongoing management of one or more external client-facing programs that are multi-state, multi-function, and multi-year in scope. Program directors typically support business strategies through an integrated portfolio of external client-facing programs, projects, and initiatives.



How you will make an impact:



• Directs the development, planning, prioritization, approval, implementation, and compliance of ongoing external client-facing programs.
• Establishes program governance when needed to assure response to issue escalation; develops program budget and ensures program meets its stated objectives.
• Provides subject matter expertise in response to daily business issues; researches applicable subject matter practices; and remains aware of industry trends.
• Manages external client-facing relationships and partners with corporate and regional business areas.
• Develops communication documents and training criteria related to external client-facing program success measures.
• Develops documentation to support meeting presentations and the tracking and reporting of the program's success.
• Provides leadership to program managers and project managers. Typically reports to an executive.
• Program directors typically manage external client-facing programs that require managing activities and resources of multiple departments or business areas of the organization.



Minimum Requirements:



Requires a BA/BS and a minimum of 10 years of experience in external client-facing program management, project management; complex business processes, strategic and business planning; or any combination of education and experience, which would provide an equivalent background.



Preferred Skills, Capabilities and Experiences:



• MBA preferred.
• Project management certification (PMP) preferred.
• Background in operational planning, workflow mapping and project management is strongly preferred. (Certifications are desired)
• Organized, detail-oriented, self-starter preferred
• Strong communicator that is comfortable in a matrixed organization
• Experience in provider (primary care) performance and operations.
• Comfortable working in ambiguity